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Looks like you can't make changes to this plan. Please contact the account owner to continue

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Regular Visitor

Looks like you can't make changes to this plan. Please contact the account owner to continue

I recently ordered a service and then realised I made a mistake and chatted with a rep to cancel the order soon afterwards. Now that I know which service I want, I went to Change Plan and I get hit with "Looks like you can't make changes to this plan. Please contact the account owner to continue."

As reccomended in another question in this forum, I tried to make a new account with the same phone/email but after I put the verification code in I get "This doesn't match our records," even though I put the code in exactly.

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Official Employee

Re: Looks like you can't make changes to this plan. Please contact the account owner to continue

Hi there @thermostat1 ,

 

Can you tell me where you are putting in the verification code? Is this through xfinity.com/getstarted?

 

Thanks!

 

 


@thermostat1 wrote:

I recently ordered a service and then realised I made a mistake and chatted with a rep to cancel the order soon afterwards. Now that I know which service I want, I went to Change Plan and I get hit with "Looks like you can't make changes to this plan. Please contact the account owner to continue."

As reccomended in another question in this forum, I tried to make a new account with the same phone/email but after I put the verification code in I get "This doesn't match our records," even though I put the code in exactly.


 


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Regular Visitor

Re: Looks like you can't make changes to this plan. Please contact the account owner to continue

This is in https://idm.xfinity.com/myaccount/create-uid?
I got to this from clicking "Create One" on login.xfinity.com