Hi @ComcastJonathan, I have the same problem and I can't change any plan. My current account was disconnected around 4-5 years ago as I moved to another place. But now I just move back and I would like to use my own Xfinity. I can't create a new user account since my mobile phone # is locked to this account. But I can't change anything ant it give the error message "Looks like you can't make changes to this plan. Please contact the account owner to continue" Would you please help to fix this? Thank you so much!
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