New Poster
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2 Messages
Chat with an agent doesn't work
How am I supposed to contact an agent when the chat is broken?
The Xfinity Assistant tells me "You're next in line. When you're ready, click the Start chat button to connect with a live agent." But when I press "start chat" it just shows a blank screen.
It used to work.
BishopsPond
New Poster
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1 Message
4 years ago
Chat with agent does not worth for me either.
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inigo
New Poster
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1 Message
4 years ago
Samr thing, I press "Start Chat" in the "Xfinity Assistant" window. Chatbot replies "Got it. I'll put you in touch with a live agent now.". But nothing happens. waiting for hours for an agent
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XfinityJonathan
Official Employee
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839 Messages
4 years ago
Hi @inigo @Daphne94043 @BishopsPond ,
Can we first isolate the issue and ensure it's not caused by your browser cache?
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