I just got a 300Mbps plan. If I wake up really early on a Saturday morning (when no one is using the Internet) reboot my gateway and connect my laptop to the router with an ethernet cable, the "Xfinity xFi Speed Test" says I am getting 34.5Mbps. I'd like to either raise my speeds up to 300Mbps or lower my plan down to 35Mbps.
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How am I supposed to contact an agent when the chat is broken?
The Xfinity Assistant tells me " You're next in line. When you're ready, click the Start chat button to connect with a live agent." But when I press "start chat" it just shows a blank screen.
It used to work.
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