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Can't unlink old address from account?

laurenelisabeth
Regular Visitor

Can't unlink old address from account?

I recently moved apartments and transferred my Xfinity Internet to the new address. My old address is still listed as a linked account , and when I click the "Unlink" button (located under Settings -> Linked Accounts), I get this error message: "This account can't be unlinked yet. You're still the primary user on this account. Please switch to [old address] and transfer your admin rights to another user before trying again."

 

The problem here is that I can't transfer admin rights to another user because I am the only user on the account, so I'm not sure what I'm supposed to do to be able to unlink the old address. Anyone ever run into this issue or discovered a workaround?

ComcastJonathan
Official Employee

Re: Can't unlink old address from account?

Hi there @laurenelisabeth ,

 

Can you please PM me? It appears you have a secondary user on the back-end system, and I'd like to confirm the information there.

 

There is a link on the bottom of that message to override and "unlink" however I wanted to confirm before we went down that route. 


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MIchelleTay
New Poster

Re: Can't unlink old address from account?

I am having this same issue

AClark1
New Poster

Re: Can't unlink old address from account?

I am having the same exact issue and I would like to have my old address removed.

 

Thank you.

Potoplii
Regular Visitor

Re: Can't unlink old address from account?

I am having the same issue. I can’t transfer admin rights on my old linked account. It will not give me the option for that. So therefore, cannot unlink it from my account.
ComcastPeterH
Official Employee

Re: Can't unlink old address from account?

Hello @AClark1 @Potoplii and thank you for reaching out to us via our forums about your concerns with unlinking your accounts. Not being able to control settings with your accounts would be upsetting and never something we want for you to deal with. We would love to help you and make sure to provide you with the correct resolution. Please click on my name "ComcastPeterH" followed by send message with your full name and address so we can be able to get investigating on your account. Thank you and we look forward to helping you.


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