error CL-17 no on demand access

[star555]

For 3 weeks i have no access to on demand, getting cl-17 error. I have unplugged everything a few times & restarted, still no access. I see several others having the same problem.

[Here4Help]

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@star555 wrote:

For 3 weeks i have no access to on demand, getting cl-17 error. I have unplugged everything a few times & restarted, still no access. I see several others having the same problem.

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@star555,

I recently found this helpful document on OnDemand error codes and how to fix them found here: https://forums.xfinity.com/t5/TV/ANSWERED-Xfinity-On-Demand-Error-Codes-and-Troubleshooting/ta-p/323...

I know it specifically calls out CL-17 error code. 

Hopes this helps.

[ComcastMartin]

Hi there, star555!

Did you get a chance to try out Here4Help's suggestion?

I wanted to make sure you are all good!