Community Forum

ANSWERED: Xfinity On Demand Error Codes and Troubleshooting Steps

When a problem occurs while watching Xfinity On Demand, you may receive an error code and a brief message describing the issue. We apologize for the inconvenience this error has caused.

Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 customer, you can use the search bar above to look up the specific error code you received.

In addition, if you are signed in to My Account, you can use the TV Support Tool to troubleshoot and refresh your Xfinity TV service in just a few steps.


Most Common Xfinity On Demand Error Codes

Error Code

Error Message

CL-13

We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or ty a different one. For more information and further assistance visit xfinity.com/help. Error code (****).

CL-0X00d

CL-0x0011

CMOD-4

CMOD-8

CMOD-54001

CMOD-54002

CMOD-0x0004

CMOD-0x0008

CMOD-0xD2F1

CMOD-0xD2F2

ERR-6

SRM-20

SRM-24

SRM-0017

SRM-8012

SRM-8017

SRM-9001

SRM-0x0020

SRM-0x000c

SRM-0x8012

SRM-0x9001

CMOD-0x0007

We're sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****).

ERR-7

SRM-8

SRM-65532

SRM-0x0008

SRM0xfffc

VM-255

VM0x00ff

ERR-36895

A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****).

ERR-36896

SRM-0x901F

SRM-0x9020

CL-7

We're sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****).

CL-0x0007

ERR-0

CL-14

We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****).

CL-0x000e

SRM-8001

SRM-0x8001



If the error code you received is not listed above or if these troubleshooting steps don't fix the problem, you can contact us at any time by posting your questions here: https://forums.xfinity.com/t5/On-Demand/bd-p/CTV_OnDemand


For additional information about Xfinity OnDemand Error Codes see here: https://www.xfinity.com/support/articles/top-video-on-demand-error-codes