New Poster
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2 Messages
broken on-demand cl17
Now with covid customer service is now even harder to get. On ondemand stopped working on 7/20/2020....many phone calls and chats with promises to fix....NONE.. WHAT [Edited: "Language"]...HOW DOES ONE GET SERVICE FIXED!!!@
MNtundraRET
Gold Problem Solver
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5.9K Messages
5 years ago
What service area do you live in?
I had the same problem last month in Mpls./St. Paul metro area. They were working on the lines near me. Replacing my Cisco RNG 150N box with another one, finally got ON DEMAND back working again.
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dtlodge
New Poster
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1 Message
5 years ago
Every time I try to access the OnDemand portion of my cable service, I receive a CL17 error. I have called customer service many times; they tried their best to help but they haven't been given the ability by management to solve the problem. A customer service tech seems like a waste from reading what other customers have gone through with this problem. We receive an updated box which we installed but we are still having the problem; I don't want to keep exchanging boxes. Any suggestions on help because I am a good customer that's very frustrated.
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user_2b8fa4
Visitor
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1 Message
4 years ago
OK, HOW DO I REPAIR THIS ERROR?
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tesb0329
New Poster
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11 Messages
4 years ago
I am having the same problem. I just push the On Demand button on my remote, and I get the CL-17 error. Called Comcast tech support. Totally useless. Agent with an accent I could barely understand. Went through the "stupid human tricks". Unplug the cable box, sending a new signal to the box...etc. Any solution to this problem that actually works? Thanks.
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tesb0329
New Poster
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11 Messages
4 years ago
After 3 days of not having On Demand because of the CL-17 Error, I finally called Comcast back AGAIN. The agent went through the whole song and dance about because I have a Legacy box, New updates cannot be sent to the box, and I need to upgrade to an X1 box, yada yada yada. I just got so irritated with this agent, because I knew this was just a load of junk. I asked to speak to his supervisor, which he then got all huffy about, telling me the supervisor would tell me the same thing. I told him that I wanted to hear that from the supervisor. As he was transferring me to the supervisor, SHAZAAM! On Demand miraculously started working again! What a scam, these people prey on you, because they think you don't know anything about technology. I know about technology, I just don't want to be robbed for it!
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