Community Forum

Re: On demand

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New Poster

Re: On demand

I'm having the same problem and I have called several times since march and no one seems to know why it's not working. I've waited on call backs from advanced techs and no one has called to resolve the issue. Is anyone else unable to access their "On Demand" feature or knows how to fix the problem? Please let me know. Thanks!

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Contributor

Re: On demand

Yep, same thing here. Hours on the phone with Comcast support. On Demand error CL-17. It's a system error. Nobody seems to know how to fix.

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Expert

Re: On demand


@Williwest wrote:

After 31 years my ondemand has gone out. And no one seams to be able tofix it. I want the charge for this area of service removed from my bill. I;m tired of calling and talking to people and being lided to.We are looking to go to adifferent service if this goes much longer. 

 

George @{not allowed}@comcast.net


If you have a non-X1 type cable-box like: Cisco RNG150N a recent update has made viewing ON DEMAND (Channel 1) impossible in some service areas like mine. I have not had ON DEMAND for almost 2 weeks now.


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Contributor

Re: On demand

Figures. Comcast rolled out a change with insufficient testing.

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Contributor

Re: On demand

Demand a new cable box. Comcast made changes to X1 system rendering some cable box models incompatible. They should send you one overnight and waive all charges.

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Frequent Visitor

Re: On demand

Guess that is all I/we can do.

We non-X1 customers must be out of luck since we're not the more expensive customers.

Comcast store near me has taken it's phone number off their website. Have to make an online appointment to do anything with them.

GOOD LUCK to all of you with the same problem!