New Poster
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2 Messages
Re: On demand
I'm having the same problem and I have called several times since march and no one seems to know why it's not working. I've waited on call backs from advanced techs and no one has called to resolve the issue. Is anyone else unable to access their "On Demand" feature or knows how to fix the problem? Please let me know. Thanks!
DirtyDeal
Contributor
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59 Messages
5 years ago
Yep, same thing here. Hours on the phone with Comcast support. On Demand error CL-17. It's a system error. Nobody seems to know how to fix.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
5 years ago
If you have a non-X1 type cable-box like: Cisco RNG150N a recent update has made viewing ON DEMAND (Channel 1) impossible in some service areas like mine. I have not had ON DEMAND for almost 2 weeks now.
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DirtyDeal
Contributor
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59 Messages
5 years ago
Figures. Comcast rolled out a change with insufficient testing.
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DirtyDeal
Contributor
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59 Messages
5 years ago
Demand a new cable box. Comcast made changes to X1 system rendering some cable box models incompatible. They should send you one overnight and waive all charges.
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franceshd
Contributor
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18 Messages
5 years ago
Guess that is all I/we can do.
We non-X1 customers must be out of luck since we're not the more expensive customers.
Comcast store near me has taken it's phone number off their website. Have to make an online appointment to do anything with them.
GOOD LUCK to all of you with the same problem!
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