On Demand and Info gone

[raptyrred]

Have not been able to access On Demand or check Info since last night.  Have done a refresh, I do NOT HAVE X1, just cable.  It just keeps saying that this feature will be restored shortly, well shortly has turned into 24 hours.

[AstridF]

I have the same problem (for about a week now). I've unplugged the box several times as suggested and it's still not working. I get Error (CL-17).

[ComcastRob]

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.