Experiencing error code CL-14, On Demand was working fine 1-2 weeks ago

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@CCAndrew wrote:
Maybe the filter is back on your line (usually for noise/ingress/interference). Easiest way to check is look at your modem’s diagnostic page, look at your upstream modem levels. If you have only one or two upstream channels, there’s a good chance of a filter, 3 or 4 channels no filter. On Demand has to communicate back and fort, if for whatever it can’t, you’ll get those type of errors

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Sorry if I'm not understanding this, but what does my modem have to do with the cable line, which is the only thing plugged into the back of the older styled TV box we have. There is no internet line whatsoever going to the box.

STILL waiting on an official reply about this as it likely hasn't worked right since the box was rebooted to reflect the changes made by @ComcastTambrey  , which again unfortunately included the loss of WGN America and apparently On Demand as trying to 'reset' the box by unplugging it for a minute HAS NOT WORKED.

The only issue besides the reboot of the box that I could think of that could possibly have caused the loss of On Demand is the work done by the Xfinity tech next door on my neighbor's line that somehow messed up our line. It's happened before where a tech came out to fix a neighbor's issue and it caused an issue for us. I'd like this fixed as neither my TV nor the PS4 has an Xfinity app and watching any video on my PC is a stuttering mess at times even with a 60+ MBps download and 5 Mbps upload connection for some reason.

Day 4 of no On Demand services.  Both tv boxes are showing the error code CL-17.  Unfortunatly no outages appear when asking about outages.  Also Customer online chat does not work either

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@CCAndrew wrote:
On Demand is a two way communication, like an internet connection. If there’s a filter in place it would show in your modem’s informs (if you have Comcast Internet). It has nothing to do with an internet connection to the box

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While I am tech savvy I would not even begin to know what to look for to determine if there's a filter in place now. I would prefer an in depth explanation from a Comcast employee and a credit for this lost portion of our service since we're paying for On Demand and cannot use it right now. But thank you for trying to help nonetheless.

Fortunatley posting to more than one place allowed me to find out an answer.  Anyone who owns a non X1 box is having a problem accessing On Demand programming as well as DVR recording capabilities because of a software upgrade.  The upgrade is for the X1 boxes and any other box that gets upgraded will run into this problem.  The only thing that will fix it is to get X1 boxes

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@CCAndrew wrote:
It’s probably at the tap, not for you to access. You’ll probably have to wait for the time when techs are back out in the field(it’s not a priority call). Making multiple posts in other threads isn’t going to fix On Demand any faster. The official employee you tagged earlier in the thread hasn’t been logged in since the 17th, continue to work with them when they respond.

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Hopefully it's sooner than later as it's beyond frustrating already knowing we're getting charged for this portion of the service and NOT receiving it due to something out of our control. Whether it's a firmware mistakenly sent out to our old styled box or something with the lines as you mentioned hopefully we will be receiving a partial credit for the service we weren't getting during this period.

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@priorpatch wrote:

Fortunatley posting to more than one place allowed me to find out an answer.  Anyone who owns a non X1 box is having a problem accessing On Demand programming as well as DVR recording capabilities because of a software upgrade.  The upgrade is for the X1 boxes and any other box that gets upgraded will run into this problem.  The only thing that will fix it is to get X1 boxes

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So just like when Comcast pushed out a firmware to my gateway for internet that turned out to be defective and caused repeated outages (usually in the overnights thankfully) I have to wait for them to want to fix it. 

We're fine with the very old box we have for cable as all my family does is watch TV for entertainment and I honestly don't feel like tweaking the universal remote to work with a whole new box for what is COMCAST's problem THEY created. Not to mention I Imagine any "newer" one will likely result in an upcharge like we're already seeing for a "DVR" box we don't even have.

We are now at SEVENTEEN DAYS since I noticed the On Demand is NOT WORKING. FIX IT or give us a credit equal to about 1/3 of our current bill ($40-50) because this is a substantial portion of our service to my family.