When I click the ON DEMAND button on my remote, I get "this option is not avaiable. Please try again later or unplug the power to your X1 box for one minute. after a minute plug the power cable back in. Visit Comcast.com/help for more info Error (CL-17)". All cables are tightly secured to the cable box and outside in the box on the house.
I have unplugged my box at least 4 times on my own and it has not fixed the issue. I have called the Xfinity support line and they are useless. It appears like they are reading from a script and having me do the same things over and over. The issue is never fixed.
When I look at the status page on Xfinity website my X1 TV shows not connected. I click on the reset button and after clicking through a few screen it message come back "Can't Connect to X1 TV box"
Need some help from someone. Still waiting for a Support supervisor to call me. I doubt that will happen.
The On Demand button is on the remote not on the X1 Cable box.
CCAndrew wrote: And X1 remotes don’t have an On Demand button
Thanks for posting to the Xfinity Forum to get help with the issue you're having when attempting to access On Demand. I'm sorry you have yet to be contacted by a supervisor regarding the errors. No need to wait or call back in. We can assist you here.
The questions being asked by the experts on this forum are relevant and the answers will help us determine how to fix your issue.
As mentioned by @CCAndrew, the code you're receiving is generally only triggered on older model "Legacy" boxes, and the new model X1 Platform remotes don't have an actual "On Demand" button.
To us, this indicates you have the incorrect equipment for the services you're paying for. Can you please confirm the make and model of the box you currently have?
I'd be happy to chat with you in a private message and fix this so you can get back to enjoying your favorite shows and movies On Demand. Please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.
I too get the CL-17 error code for On Demand, using an RNG110 set-top box. Have done all the disconnections of the box several times and still get CL-17 error code. What to do next?
Get the cable-box replaced. Some of the older non-X1 boxes cannot handle ON DEMAND after recent chenges made by Comcast. Your box cannot be updated over the Internet or this code change. You need to get it replaced with one that handles the latest version of code used for ON DEMAND.
If you do not choose to pay for Comcast Internet, you cannot use X1 cable boxes.
Replaced the RNG110 with the RNG 150N from the Comcast store today , good experience at the Fresno store - in and out in 5 minutes, BUT still get the CL-17 error code for On Demand. I guess I wil get on the phone tomorrow morning>