Regular Visitor
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1 Message
CL 17. No on demand service
I have had this issue for 6 weeks. After multiple calls to Comcast installing new box, multiple resets on both box and tv problem still exists. The day this started was the same day there was a Comcast truck in our condo driveway doing something. I don't think Comcast thinks they are related. They were going to send a tech to check outside over 3 weeks ago. They mention COVID but whatever they did originally was during the pandemic. Does anyone have contact info for anyone other than the customer service agents who take the incoming calls?
MNtundraRET
Gold Problem Solver
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5.9K Messages
5 years ago
By any chance are you using an older legacy cable box like Cisco RNG150N?
If so, Comcast has left those of us not using their Internet out in the cold. They have purposely removed linear version of ON DEMAND from the HD cable cable-boxes. There seems to be no way to get ON DEMAND with out signing up for their Internet, and moving to streaming video version of ON DEMAND.
A game-breaker for me after having cable since 1972.
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Ben401
New Poster
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2 Messages
5 years ago
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SF2013
New Poster
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1 Message
5 years ago
Same problem - "they are working on it" is all I've heard. After multiple calls, a rep said he'd send a new box but I would have to pay for the cost of having two boxes??? Really?
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