Anyone Care? Mr Inbetween s2E3 missing

[ForrestS]

Folks in my household got busy this weekend. Late Sunday, a couple of them finally sat down to watch FX’s Mr Inbetween S2E3 from last Thursday. They had to stop 5 or 10 minutes in once the rest of us insisted on watching something live. We told them to OnDemand it Monday.

Phrases inherited from their forebears, of earthy dissatisfaction, not fit for hearing by the politer crowd that visits this forum, uttered forth from their potty mouths when not only was S2E3 missing from Recently Viewed, but missing from all menus. I explained that Comcast intended to delete it but they failed to replace it with a commercial shortened version.

Here it is, Tuesday, and it is still missing (HD and SD, Legacy, can’t speak for X1; it is available for online viewers) and I am getting tired of all the verbal discord and feeling like I joined the Navy.

Who’s a sailor, then? Me I guess!

But I doubt any other party gives much of a petutie given the track record recently.

[ForrestS]

Here are the Legacy screens (SD and Search) showing Ep 3 missing as well as Xfinity app item showing Ep 3 as available.

[ForrestS]

It’s a sad story.

I contacted Comcast and had an online chat session. The Comcast rep parroted the Party Line “we put on demand what the providers give us” despite me linking this thread and it’s screenshot and how one recent episode being missing is an anomaly not any true intent. I asked the rep to have Comcast On Demand team reach out to FX for resolution. I was rebuffed by the Comcast rep.

Then, I searched for an online way to contact FX. I found one, you had to fill out a form, it didn’t quite fit the bill but it had a free-form field to describe the problem. So I did and left my email address. That was probably 5 days ago. No response back from FX. Episode still missing.

Nobody cares, it seems. Good service is lacking in this domain.

[ForrestS]

Here are screenshots of the latest status, with episodes 1/2/4/5 of Mr Inbetween available but not episode 3. This is clearly anomalous, not intended by FX, but some error occurred, such as a bad video file supplied that Comcast cannot post.

I will wait a day or two and if it still broken, I will link to this when requesting online help via Comcast or FX. We users shouldn’t have to fight this long or hard to get clear mistakes fixed, but I am willing to do so in this particular case.

Here are the Legacy On Demand screenshots of relevance:

[ForrestS · Accepted solution]

Lo and behold...15 days after reporting the problem...episode 3 is finally available on Legacy On Demand.

Still doesn’t explain why a Comcast rep spurned my earlier legitimate request to get a ticket written and maybe get this fixed more quickly.

And, due to the ‘Grade F’ anemic level of Comcast communications, there is no way to tell if my complaints here had any affect, or whether the fix was just per On Demand noting the problem themselves after a period of time.

Overall Comcast Grade: D