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@dlem wrote:
We are trying to watch a movie on demand and it’s showing in 3D. We do not have 3D capability. Please help, we’ve paid for the movie 😩
I have had 4k 3D tv since January 2016. You are not watching a 3D show. You are getting a bad signal on your video. Sometimes it helps to stop the movie, delete it, and select the movie again. The video equipment used to stream the movie to you may have had a problem.
Additionally, Comcast discontinued 3D programming in late2016/early 2017, https://forums.xfinity.com/t5/TV/ANSWERED-3D-Programming-on-Xfinity-X1/ta-p/2940269
I am not a Comcast Employee.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
