kwie7997's profile

New Poster

 • 

1 Message

Thursday, September 10th, 2020 4:00 AM

Closed

cable keeps going out and error code messages

For the last few days my cable has been going out and ending up with a black screen after receiving error code messages of XRE-03059 and RDK-03033. I have checked all the cables and rebooted the box several times and the problem does not fix itself. I have called customer service several times and they act like it is my fault the cable is not working. The only box I am having issues with is my main dvr box. The box is plugged into the tv using a single HDMI cord. Does anyone have any suggestions about how to handle this? I pay a lot of money for cable every month and can't watch TV.

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

1 Message

5 years ago

Hello,

 

I have been having the same issues for months (I have 4 basic channel with XRE-03059 error), finally got it resolved. Try the following steps:

 

Press Xfinity button on remote 

move over to Settings / Gear

select Prefences

then General

scroll down to Prefer Best Available - turn this to off

press exit on remote.

 

 

 

forum icon

New to the Community?

Start Here