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cable keeps going out and error code messages
For the last few days my cable has been going out and ending up with a black screen after receiving error code messages of XRE-03059 and RDK-03033. I have checked all the cables and rebooted the box several times and the problem does not fix itself. I have called customer service several times and they act like it is my fault the cable is not working. The only box I am having issues with is my main dvr box. The box is plugged into the tv using a single HDMI cord. Does anyone have any suggestions about how to handle this? I pay a lot of money for cable every month and can't watch TV.
EG
Expert
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111.4K Messages
5 years ago
https://www.google.com/search?q=RDK-03033&rlz=1C1SQJL_enUS782US782&oq=RDK-03033&aqs=chrome..69i57&sourceid=chrome&ie=UTF-8
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PcLee
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1 Message
5 years ago
Hello,
I have been having the same issues for months (I have 4 basic channel with XRE-03059 error), finally got it resolved. Try the following steps:
Press Xfinity button on remote
move over to Settings / Gear
select Prefences
then General
scroll down to Prefer Best Available - turn this to off
press exit on remote.
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