Xfinity remote control is terrible

KMARTY · ‎07-15-2020

I AM INFURIATED WITH COMCAST FOR THIS HORRIFIC REMOTE!!

68, I HAVE ARTHRITIS IN MY HANDS - AND JUST IN ONE DAY, FROM HAVING TO LOG IN AND TYPE USING THOSE 4 EXTREMELY HANDICAPPED USER-U FRIENDLY DIRECTIONAL ARROWS, MY FINGERS ARE KILLING ME!

NO EXCUSE FOR THIS WHATSOEVER!!!!!

ELDERLY PEOPLE CAN FORGET XFINITY OR COMCAST BECAUSE YOU NEED A JACKHAMMER TO PRESS ANY OF THE BUTTONS! They are WAY TOO LOW AND REQUIRE REAL HAND STRENGTH TO PUSH DOWN HARD!

SHOULD BE ONE LIGHT TOUCH NEEDED ONLY!!!

IF THEY WONT SEND ME 4 REMOTES ON WHICH I DONT HAVE TO INJURE MYSELF USING , I WILL BE LEAVING THEM AFTER 30 YEEEARS.

ComcastJonathan · ‎07-22-2020

Hi @KMARTY ,

We appreciate your loyalty and service and we are VERY cognizant of the accessibility needs of our customers, and we actually have a Large Button Remote available. I'll send you an email to you and our accessibility team so you can get a large button remote.

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"

ComcastJonathan · ‎07-22-2020

PSA to everyone who may have an accessibility need, we have some great folks dedicated to supporting those needs!

https://www.xfinity.com/support/articles/accessibility-services

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"

Xfinity remote control is terrible

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