X2 remote power on/off not working

[DaveMY]

I've done everything documented to try and fix this.

Xfinity sent me a new X2 remote also...not luck.

Power on/off and All power on/off on X2  displays the Smartbar popup instead of powering on/off.

Been through all the resets and all the codes...

TV is an older LG  32LCD.

Everything on remote works except for this.  Very frustrating

[seagull79]

Hi, I have the same problem with the xr2 remote. Stores are closed. How did you get them to send you a new remote? seagull79

[DaveMY]

I chatted with service and they sent me one.  But no luck....same issue.

I'm thinking they know it's a problem with some TVs...but aren't willing to fix it.....

[seagull79]

This remote won't even turn on the cable box. 8^(

seagull79