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X2 remote power on/off not working

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X2 remote power on/off not working

I've done everything documented to try and fix this.

Xfinity sent me a new X2 remote also...not luck.

 

Power on/off and All power on/off on X2  displays the Smartbar popup instead of powering on/off.

Been through all the resets and all the codes...

 

TV is an older LG  32LCD.

 

Everything on remote works except for this.  Very frustrating

 

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Re: X2 remote power on/off not working

Hi, I have the same problem with the xr2 remote. Stores are closed. How did you get them to send you a new remote? seagull79

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Re: X2 remote power on/off not working

I chatted with service and they sent me one.  But no luck....same issue.

I'm thinking they know it's a problem with some TVs...but aren't willing to fix it.....

 

 

 

 

 

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Re: X2 remote power on/off not working

This remote won't even turn on the cable box. 8^(

seagull79