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The box crashes every few says or so. I got a new box and it still crashes. My house was re wired by Comcast a couple of years ago to support nX-1. The box ha s been refreshed many time and it still crashed and has to be reset. I see many others having thios issue. It started after installing 4K DVR.
Have had customer service on the phone and they did a remote reset which didnt work. They suggested a new box which I did. We have not had a tech come out.
All of the other boxes on the house system continue to work after a crash except main BVR box