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Why can't I link Xfinity account to Peacock account?

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Contributor

Why can't I link Xfinity account to Peacock account?

I have Xfinity TV Only with Digital Starter service and based on messaging from Xfinity, Peacock Premium should be bundled into my service at no additional cost.

 

I followed the instructions and set up a Profile at Peacock but when I tried to link my Xfinity account, I received the message "Sorry, your Xfinity service doesn’t include Peacock Premium".

 

I even double-checked which Xfinity services are eligible for free Peacock Premium service, and the FAQs clearly list one of the services as Xfinity TV Digital Starter or above. I don't have Xfinity Internet, but that isn't listed as a requirement for Digital Starter accessed through a third party.

 

Current customers have Peacock Premium (a $4.99 value) bundled at no additional cost if you have:

  • Xfinity TV service and Xfinity Internet
  • Xfinity Flex with your Xfinity Internet
  • Xfinity TV-only (Digital Starter tier and above) on third-party devices such as mobile phones, tablets and PCs
  • Xfinity Internet-only with Flex
    • Add a Flex device to your account at no additional cost to start using the app.

Can anyone confirm whether or not Xfinity TV-only with Digital Starter service really is eligible, and if it is, what needs to be done to fix the error? Thanks.

 

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Contributor

Re: Why can't I link Xfinity account to Peacock account?

Can anyone from Comcast answer the question above? It would be nice to get some clarity. Thanks.

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New Poster

Re: Why can't I link Xfinity account to Peacock account?

I have the same exact problem. Both xfinity and peacock confirmed I have correct xfinity account and equipment to get peacock plus. But the linking doesn’t work. I have to “recreate” my account everyone I access peacock from X1 and my viewing history is not saved. Xfinity claims it is a peacock issue. Peacock customer service is worse than Xfinity’s.
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New Poster

Re: Why can't I link Xfinity account to Peacock account?

Same. I've restarted my flex box, signed out of peacock and signed back in, nothing works. Starting to be a big joke. Peacock and Comcast need to work together better and fix this. People shouldn't have to jump through tech support hoops just to link a simple account. Literally ridiculous.