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Status code 222

Mrniceguy1
New Poster

Status code 222

I received in the mail a new X1 box and when I went to use it I got a message saying "the video signal has been interrupted" status code 222
Does the box need to be activated?
CCAndrew
Diamond Problem Solver

Re: Status code 222

That’s a DTA not an X1 box, but it needs an initialization/activation.

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Mrniceguy1
New Poster

Re: Status code 222

Thanks,
How do I activate it?
CCAndrew
Diamond Problem Solver

Re: Status code 222

Call in to customer service, or you may be able to do it from my account app

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Rustyben
Expert

Re: Status code 222

moved to non-x1 area of the forum



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Mrniceguy1
New Poster

Re: Status code 222

Thanks for your help however I am unable to speak to a person at comcast or activate on the app. Do you know any way to actually speak to a person or any other method to activate?
Rustyben
Expert

Re: Status code 222


@Mrniceguy1 wrote:
Thanks for your help however I am unable to speak to a person at comcast or activate on the app. Do you know any way to actually speak to a person or any other method to activate?

@CCAndrew  answered you already.



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CCAndrew
Diamond Problem Solver

Re: Status code 222

@Mrniceguy1
I escalated it up to an Official Employee, expect a response here. Was this a replacement or a new box altogether?

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