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That’s a DTA not an X1 box, but it needs an initialization/activation.
I am a Retired Official Comcast Employee
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Call in to customer service, or you may be able to do it from my account app
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moved to non-x1 area of the forum
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@Mrniceguy1 wrote:
Thanks for your help however I am unable to speak to a person at comcast or activate on the app. Do you know any way to actually speak to a person or any other method to activate?
@CCAndrew answered you already.
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@Mrniceguy1
I escalated it up to an Official Employee, expect a response here. Was this a replacement or a new box altogether?
I escalated it up to an Official Employee, expect a response here. Was this a replacement or a new box altogether?
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