I have no picture on main TV. Am connected as I can change channels and hear the programs. On screen it says: Welcome connecting to your entertainment experience. Have phone, WiFi and picture and sound on secondary TV.
Have you tried resetting? Pull power and plug it in
I am a Retired Official Comcast Employee We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark a post as the Best Answer!