Community Forum

Lightning strike/electrical surge and no longer getting a signal

Highlighted
Frequent Visitor

Lightning strike/electrical surge and no longer getting a signal

Today we had lightning strike down right next to our house which cause an electrical surge in the house. We lost two tv's from it and one Xfinity box.  I have tried our other boxes in the cable connections where the tv's blew, and it seems like we are not getting a signal from those cable connections. My guess is that the electrical surge has fried some of the cable wiring. Anyone run into anything like this before?

Highlighted
Diamond Problem Solver

Re: Lightning strike/electrical surge and no longer getting a signal

Lightning doesn’t care what’s in the way. It happens, replace the equipment, have a tech out to check your cable for corrosion/burns just in case

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Regular Contributor

Re: Lightning strike/electrical surge and no longer getting a signal

btw, junior sharpie 21 , if you have homeowners or renters insurance it may cover the cost of any equipment that got fried, minus any deductible.    comcast's insurance policy is probably not so generous - they will have to eat the cost of their fried settop boxes!