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Interactive TV Menu FAIL

Regular Contributor

Interactive TV Menu FAIL

Using the remote to access Interactive TV (MENU / MENU / Interactive TV) displays the following error:

 

We're trying to access that feature but it's temporarily

unavailable. Please try again in a few minutes.

 

Code: QS2

 

Needless to say, this error response has been happening for at least a week now. It also occurs on my parent's Comcast, in a different city (20 miles away). It also happens on a neighbor's Comcast 10 blocks away.

 

I've called support twice, the second being elevated to advanced support. Everyone attempts to tell me my box (non-X1) is faulty. Completely bogus, this is a fault on the Comcast side, in handling between my box and the server end. I finally relented and received a service call. After substituting the tech's box and seeing the same error code, he called into his management. Between them, the advanced team and first level of support, no one, I repeat no one can find what the error code means.

 

The entire reason that I tried to use this feature is that my parents were being inundated with the Service Alerts telling them to upgrade to X1. They have no desire to do that. I told them to use the Interactive Alert feature to disable the Service Alert as I had done a long time ago. There appears to be no way to disable the alerts, as told to me by support, without being able to access the submenu in Interactive TV!

 

As an embedded SW engineer (40 years) I've (to say the least) been somewhat frustrated with the lack of knowledge on the Comcast side, for explaining an error code that they are responsible for generating. Anyone????????

Problem Solver

Re: Interactive TV Menu FAIL

What make/model TV's are exhibiting this error?  Is it possible they're all the same?

Joe V
(not a Comcast employee, just another paying customer)
Regular Contributor

Re: Interactive TV Menu FAIL


@jav6joev wrote:

What make/model TV's are exhibiting this error?  Is it possible they're all the same?


I"m going to make a wild guess and assume you meant set top box. I have the DCX3400 and it's unknown what everyone else has, nor should it matter. In this case, the field tech substituted his own box, RNG200 and it promptly failed with the same error.

 

20191120_112414.jpg

Regular Contributor

Re: Interactive TV Menu FAIL

Just got off the phone with "advanced support". According to this "knowledgeable" individual, "we've been getting a lot of calls from Non-X1 customers that they cannot access the CALLER-ID feature within the Interactive TV, among other features. We are recommending that our customers upgrade to X1 to solve the problem. Maybe we should send another technician out to visit".

 

Anyone from Comcast listening???? Let me check, this is the Non-X1 forum, correct? Did I actually just hear from Comcast that the only way to get Interactive TV working is to upgrade??? This entire issue is due to some software rewrite on the Comcast side, messing up a feature that has been working. There's even a Comcast FAQ regarding Non-X1 Interactive TV!