Help from Community on Setup please

[glt65]

Samsung TV has is of a sudden displaying Popup banner as bottom of the screen advertising a new series TV. How do I get rid of it.  I am assuming this is SET related not Cable box related. Samsung is no help.

[jav6joev]

Is it possible your TV has a setting set for Store Display mode?  Which model Samsung TV do you have?

[glt65]

Yes, It is set for store display. The TV says its 10 years old, I've no idea how today is got set to this setting. Weird, the banner is displaying a TV in todays 2019 stores.  I just want to get rid of the banner. I have no remote, the xfinity remote is what I use for everything.

Model number on back is LN55CNb10N1FZA

[jav6joev · Accepted solution]

How did you you find that it is set for 'Store Display'?  Usually, that would be found in a TV 'settings' menu where it could be toggled on/off.  Does the TV have any control buttons on its frame?

In searching on the Samsung site for the model (not found) a close model numbers' manual has this:

To return the unit’s settings from Store Demo to Home Use
(standard): Press the volume button on the TV. When you see the
volume in the OSD, press and hold MENU for 5 sec

[glt65]

OMG, It worked! Thank you Joe V. Appreciate your help.