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HDHomeRun PRIME, CISCO/SA CableCard, Paired but Conditional Access Not Staged So no Channels

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HDHomeRun PRIME, CISCO/SA CableCard, Paired but Conditional Access Not Staged So no Channels

I am having difficulty uses a cablecard with my HDHomeRun PRIME.

 

The original cablecard I tried exhibited the same issue so I replaced it.  Today, the replacement arrived and has the same issue.

 

I have spoken to the cablecard support line about this and everything looks fine on their side but based upon what I have read on this forum, this problem is usually a routing issue.

 

The cablecard is paired correctly but the conditional access details page reports status as "not staged".

 

Technicolor CableCARD(tm)
Conditional Access Details
System Id: 0x0E00
Status: Not Staged
Secure Micro Software Ver: 5.03
CA Time:
Waiting For Update...
Time GBAM: 0
App GBAM: 0
Purchase GBAM: 0
EMMs Processed: 0

The cablecard has received successful authentication data

 

CableCARD Status
Card Manufacturer	Technicolor/Cisco
Card Authentication	success
Card Validation	success
3DES encryption	supported

.....

Type:One-Way - Auth Rcvd

......

Auth Status: CP Auth Received

Since the Conditional Access shows a status of Not Staged, no channel lineup is found when I scan for channels.