Frozen picture - same on all channels - Xfinity Help and Support Forums

deltrain · ‎08-08-2020

I am constantly getting a frozen picture for the last month, which requires a box reset. Is it possible the box needs replacing? For info, I just upgraded the Xfinity Gateway device so the network can get faster speeds ( 300 MPs to 600 MPs). I don't think this has anything to do with the TV. So new box?

CCAndrew · ‎08-08-2020

More like signal issues/cable quality , not necessarily equipment related

I am a Retired Official Comcast Employee
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Frozen picture - same on all channels

Frozen picture - same on all channels

Re: Frozen picture - same on all channels