I had a tech out yesterday who told me I need an Xfinity box as my old DVR is dead. How can I get the same tech to come out? He game me all of his info. It is degrading daily.
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You need to upgrade to X1, as Comcast seems to be deliberately messing with non-X1 boxes. I have an X1 box being shipped to me (but as always, I have fun with UPS deliveries due to my odd work hours.) My old Motorola DVR has been crashing and rebooting every 1-2 days the past week.