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Does Comcast/XFinity block streaming via Minis?

New Poster

Does Comcast/XFinity block streaming via Minis?

Hi Guys,

 

I am now at a complete loss as I have gone back to Comcast after 5 years or so and the X1 DVR is just as terrible as it was when I left, so I decided to go back to TiVo, which I used to use years ago and loved it. I got the TiVo Edge DVR and threee Mini VOX devices. Took some serious work to get the stupid CableCard to work, but we finally got it sorted (for some reason the Data ID both myself and the rep originally put in, never took hold until they did it again).

 

Anyway long story short, got the TiVo DVR working and I love it. However none of my TiVo Mini VOX device will connect with the main DVR saying there is no compatbile DVR found on the network. I get basically the same error when I try to connect my iPhone or iPad to the TiVo DVR for streaming. On the TiVO box when I look at the 'TiVo Boxes' section, there is an error V406 saying there 'is a problem with my account that might be preventing streaming' from my DVR.

 

I have been going insane with TiVo support all week doing mindless reboots and reconnects on the main DVR and my TiVo Minis, and reinstalling the iOS apps from scratch but nothing is working.

 

So my question is, does XFinity put some kind of blockage on streaming for devices using a CableCard? XFinity would much prefer to have me pay $9.99 a month for X1 mini streaming devices, and refuse to let you stream from the X1 app on your iPhone or iPad to Apple TV. So it stands to reason they would program something into the CableCard to block it from allowing TiVo Mini devices to work? Maybe thats just my consipiracty theory side coming out, but I am at a loss on how to solve this.

 

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New Poster

Re: Does Comcast/XFinity block streaming via Minis?

Not sure why this did not attach. Here is what I see.

 

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New Poster

Re: Does Comcast/XFinity block streaming via Minis?

Well I guess photos don't work?

Diamond Problem Solver

Re: Does Comcast/XFinity block streaming via Minis?

Photos are approved by mods, not in real time.

Unfortunately, your conspiracy theory doesn’t hold water. You could use a Roku with Stream app for free. Comcast’s responsibility stops at getting the main TiVo to work, there’s no support past that. You’ll have to keep working with TiVo support.

 

All information about supported TiVo devices by Comcast can be found here: https://www.xfinity.com/support/articles/connecting-tivo-to-digital-adapter

Have you tried here instead?
https://www.tivocommunity.com/community/index.php?forums/tivo-help-center.4/


I am a Retired Official Comcast Employee
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New Poster

Re: Does Comcast/XFinity block streaming via Minis?

Ok thanks. Yeah been around the block over and over with TiVo. It's clearly an account problem but their support is so segmented I have gotten nowhere having my case escalted. Today they said they will replace the main DVR, but I am 99% convinced when it shows up it will have the same problem Smiley Sad

 

I am planning to post on the TiVo forums, but I am still waiting on the confirmation email. I suspect it got stuck in O365 spam filtering so will go check there.