Community Forum

DVR losing recordings

Highlighted
New Poster

DVR losing recordings

I see this is a common problem but last night i started losing my recordings. Last night i was at 76% full. This morning i was at 57%. I contacted support before going to work and they couldnt resolve anything and will send me out a new DVR to replace it. What i find concerning is that the recordings are also disappearing on the cloud service too. The streaming app also shows them missing. When i got home my DVR was down to 45%. Im concerned since this is a common problem on the thread ive seen that replacing the DVR hasnt worked in a lot of cases. Let me make clear that there is nothing in recently deleted shows. Ive had this DVR in the past up to 85% with no issues. 

Highlighted
New Poster

Re: DVR losing recordings

Im replying again cause guess what. Even with the new DVR i am still randomly losing recordings. I have set all my recordings to keep for 1 year. My dbr is at 18%. This is unacceptable

Highlighted
New Poster

Re: DVR losing recordings

I feel your pain.  It happened to me too.  On 9/26 I went to bed with my DVR box at 79% full.  The next morning I woke up and noticed it was 19% full.  <Edited>  The missing shows were not in recently deleted folder, they were not in the cloud, and when I attempted to get help from customer service they were utterly useless.  I kept getting bumped up or "escalated" to use their language, to different departments to assist only to having to go through all the agonizing troubleshooting steps I already did with the previous department.  They sent a technician that had no knowledge of the problem and said he never heard of this happening.  He wanted to replace my box, I said no because I would lose whatever else I have recorded on the DVR.  He said no because it's backup in the cloud. NO!! I looked and the cloud shows even less shows recorded than what I have on my DVR.  I also hated that they kept insisting that I may have accidentally deleted.  Yes, you know what... I did erased all of my saved content because I love spending hours of my day speaking to customer service folks who make me repeat myself over and over again (this happened 2 days in the row for me because I was told they had to call me back the next day) only wait another 2 days until they sent a technician.  <Edited>