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DTA Box Exchange

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Regular Visitor

DTA Box Exchange

My DTA box (model DC50X) has failed.  Does Comcast have a free drop-off service for a new DTA?  Thanks!

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Diamond Problem Solver

Re: DTA Box Exchange

Most if not all Xfinity stores are closed, getting one sent out is the only way right now

I am a Retired Official Comcast Employee
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Regular Visitor

Re: DTA Box Exchange

I tried to use the Chat service to order a new one, but the Agent part no longer works.  So is it best to call them?

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Diamond Problem Solver

Re: DTA Box Exchange

I’ll escalate it to an Official Employee, expect a response here

I am a Retired Official Comcast Employee
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Official Employee

Re: DTA Box Exchange

Hi @Quack

I can ship a new DTA box out to you. Can you please send me a private message with your first and last name and your full-service address? To send a private message, click on "ComcastChe" and then click send a message.   


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: DTA Box Exchange

Thanks, I already took care of it by chatting with a Comcast employee
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Official Employee

Re: DTA Box Exchange

Thanks for letting me know! I'm happy they were able to get this taken care of. If you need help in the future, feel free to create a new public post as this one will now be locked. We appreciate you for being a member of the Comcast family. Stay safe and healthy! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!