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DCX3400 Continued Support

mconnolly
New Poster

DCX3400 Continued Support

I currently use a DCX3400 model cable box. It's getting old and sometimes responds slowly when using the DVR fastforward / reverse / pause feature when watching live programs. I am not interested in the newer model boxes, so I am considering buying a new (unused) DCX3400, but how much longer can I expect comcast to support this model? Does anybody at comcast know how many years xfinity will work with the DCX3400? Thank you.

CCAndrew
Diamond Problem Solver

Re: DCX3400 Continued Support

There’s been no deadline on legacy boxes being used. If you find one to buy, it’s a waste of your time and money as those boxes are generally stolen/not returned and won’t be activated. Come on in to the 21st century and get an X1 box.

I am a Retired Official Comcast Employee
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