When calling about another issue I was told I may have to swap out my STBs in order to be able to view the Sports and Entertainment Network content. The agent asked me what boxes I had and I told her I had the RNG110 as per the markings on the front. She told me they were not one of Xfinity's boxes and told me I was incorrect when I said I got them from my local Xfinity Store. She tried to pull up the boxes in my account and she said her system would not let her. So, my real question is what box do I need to get the Sports and Entertainment network? Also, would I have to go to X1 to get the network and what are my benefits of doing so. I prefer the current TV screen displays.
Any help would be appreciated.
Solved! Go to Solution.
Hello, Homerec130! Thank you for reaching out to us. We can check your account and ship you a new box. If you would like to check the X1 interface - we can also provide the address/hours of the closest Xfinity store. Please private message us your first and last name. Click on Comcast_Support, then Send a Message.