Community Forum

Cannot get someone to speak to to troubleshoot my error code!

Highlighted
New Poster

Cannot get someone to speak to to troubleshoot my error code!

Seriously frustrated right now. My cable box suddenly stopped working early last week. I chatted with the Xfinity staff and they ultimately sent me a new box. Plugged it in 5 days later once received and it will not connect. I keep getting the error PST 1 and RDK-03004 on the TV. I cannot get someone to call me and talk about this at all!

 

I have called at least 10 times and the system says i need to speak to someone, but NO ONE CALLS!

Highlighted
Diamond Problem Solver

Re: Cannot get someone to speak to to troubleshoot my error code!

There isn’t much to talk about, that code means that you either have no live cable or the signal is so bad, your equipment can’t connect. What was wrong with the original equipment?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: Cannot get someone to speak to to troubleshoot my error code!

it died, one day it worked, another it did not. Do you think i should try to change the splitter?

Highlighted
Contributor

Re: Cannot get someone to speak to to troubleshoot my error code!

I feel your frustration.  I have a problem with one of my TV boxes and started a chat with a Comcast rep.  An hour and a half later still working on problem and the chat quit working!!!!  What has happened to Comcast support????