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Cannot activate box and pixelating

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Frequent Visitor

Cannot activate box and pixelating

The people at xfinity cannot activate my replacement box. I get 2 channels total on box. Now all tv's are pixelating, so the signal strength is low. But a technician can't come out due to the virus. My internet is fine but tv reception is terrible. Help. I spent 45 minutes with a rep and she couldn't do a thing.

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Official Employee

Re: Cannot activate box and pixelating

Hello @mmac8462, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a Comcast customer, and our apologies for the experience you have had with us thus far around the issues you're experiencing with your cable boxes. I would love to further assist you with this so that we can get your cable service fully back up and running successfully. 

 

Can you please send me a private message including the account holder's first and last name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Cannot activate box and pixelating

I fixed it without any help or assistance from Comcast/Xfinity.