Community Forum

Can't Screen Mirror

ngozi17
New Poster

Can't Screen Mirror

When i try to screen mirror from my labtop a message comes on my tv asking me if it should ALLOW it but i cannot get my remote to get to the message and press on ALLOW.

 

The message comes at the top of my screen and my remote can't reach it. What do i do?

CCAndrew
Diamond Problem Solver

Re: Can't Screen Mirror

Are you using your actual tv remote?

I am a Retired Official Comcast Employee
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ngozi17
New Poster

Re: Can't Screen Mirror

yes the same one i use for changing the channel, volume, etc

CCAndrew
Diamond Problem Solver

Re: Can't Screen Mirror

Check with the tv manufacture, it really has nothing to do with Comcast. If you’re trying to screen mirror the Xfinity Stream website/app, it’s not a capability

I am a Retired Official Comcast Employee
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ngozi17
New Poster

Re: Can't Screen Mirror

then can i use the pair fuction Xfinity has, is there one for labtops?