Community Forum

Called for a 4K box

Smittyrj
Frequent Visitor

Called for a 4K box

I called Comcast for a compatible set top box for my 4K tv. What I got in the mail was a super old box. I called support and the guy actually laughed at how old the box is. He said he’d send a new one out but can’t guarantee I’ll get a 4K box b/c he doesn’t have a “button” to press for that. Still waiting for this new box that might still be wrong....I received a text that it was shipped but the tracking info for the new box was the info for the super old box I got (so confusing) I also still need to return this super old box b/c I’m sure they’ll charge me for it even tho customer support told me to hang onto it. . No store around me is open, I’d have to drive an hour. These are reasons why I hate calling Comcast support. And I still don’t know what to do...
CCAndrew
Diamond Problem Solver

Re: Called for a 4K box

Post here
https://forums.xfinity.com/t5/X1/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3329873#M188383

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!