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CableCard Support

New Poster

CableCard Support

I am an Xfinity customer in the New Mexico market using a cablecard in a SiliconDust HD Homerun Prime. Things are mostly working but I am not able to view premium movie channels (HBO, Showtime, etc.) I am hoping that there is someone on here who works for Comcast that can review my cablecard pairing. I speculate that something is amiss.

 

When logging in to the activation website (https://cablecardactivation.xsp.comcast.net) I can see my cable card, but it says that it currently paired to a Host ID that does't match the Host ID of my tuner. The Host ID that it says it's paired to, is actually the CableCard ID number as shown from my cablecard diagnostics screen. I would assume it should be paired to my tuners Host ID instead.

 

Also, when looking at my diagnostics screen, it shows the information below;

Card Manufacturer Technicolor/Cisco
Card Authentication success
Card Validation none
3DES encryption supported

I would have assumed that the Card Validation field should say success.

 

Again, things seem to be working for everything except for premium channels. Is there anyone here who can help with this?

 

Thanks,

Richard

New Poster

Re: CableCard Support

Any chance I could get some help here?

 

It's been almost a week an not a single response. I even posted a reply to my own post asking for a Comcast rep to reach out to me, but it has since been removed. I guess they didn't want me pointing out how impossible it is to get support on this matter. Their customer service is a joke.

Official Employee

Re: CableCard Support

Hi rpruden, thank you for your post here on our forums. I would like to help review your cable card on your account and make sure it is paired correctly on my side.  Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: CableCard Support

Richard,

It could also be a DRM issue, what device or app are you trying to view say HBO on? Check that it supports DRM?

Official Employee

Re: CableCard Support

Hello rpruden, I haven't heard from you but please don't hesitate to reach back out and create another post if you need assistance going forward.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!