CableCard Support

I am an Xfinity customer in the New Mexico market using a cablecard in a SiliconDust HD Homerun Prime. Things are mostly working but I am not able to view premium movie channels (HBO, Showtime, etc.) I am hoping that there is someone on here who works for Comcast that can review my cablecard pairing. I speculate that something is amiss.

 

When logging in to the activation website (https://cablecardactivation.xsp.comcast.net) I can see my cable card, but it says that it currently paired to a Host ID that does't match the Host ID of my tuner. The Host ID that it says it's paired to, is actually the CableCard ID number as shown from my cablecard diagnostics screen. I would assume it should be paired to my tuners Host ID instead.

 

Also, when looking at my diagnostics screen, it shows the information below;

Card Manufacturer	Technicolor/Cisco
Card Authentication	success
Card Validation	none
3DES encryption	supported

I would have assumed that the Card Validation field should say success.

 

Again, things seem to be working for everything except for premium channels. Is there anyone here who can help with this?

 

Thanks,

Richard