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Cable Box won't turn on

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New Poster

Cable Box won't turn on

After many years of use, the cable box on one of my 5 TVs is not turning on.  I checked the DC power, it's good.  The remote seems go as well.  I have done the on-line device restart and it "passed" without issue.  Is the box just dead?  How do I return it?

 

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Gold Problem Solver

Re: Cable Box won't turn on

What is the box model number? Some Scientific Atlanta and Cisco cable boxes won't fully power up if they don't detect a signal from Comcast on the coax cable input.