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5 Messages
CBS All Access app freezing every 7 seconds
I'm new to Xfinity, and have the Flex box. I've watched Netflix shows with no problem, but the CBS All Access app keeps pausing very briefly about every 7 seconds. It's more of an annoyance than anything, but is there something I can do about it? I assume it's this app in particular, since Netflix worked beautifully, although I've only tried the 2 so far. (The only other one I'll be trying at all is Prime. Those are the 3 I subscribe to.)
Thanks for any suggestions!
-B-
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1 Message
5 years ago
I'm seeing this same behavior. My Xfinity Flex is connected via Ethernet and I have only seen this streaming issue with CBS All Access on my Flex; other devices I own can stream CBS All Access fine. I find the constant micro pauses unwatchable. I'm disappointed this has been going on for weeks.
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churchgeek
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5 Messages
5 years ago
I know the techs on support can only do so much. As the one friendly guy I reached (at Xfinity) said, the relationship is new, and they just don’t have enough to go on yet. Here’s hoping someone will figure this out!
My smart TV is 5 years old, which is too old for the CBS All Access app.
I’m just not a goid consumer, am I? I should be tossing TVs in the landfill every 2 years, I suppose, and buying every little gadget so I can pay for the same service 6 different ways, right? 😂
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churchgeek
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5 Messages
5 years ago
So, between the two of us,
1. I have identified that on Flex, it is ONLY the CBS AA app that hhas a pproblem.
2. You have identified that out of your devices, it is only Flex that can’t play the CBS AA app.
It would seem to obe an issue with how the two interface, then.
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Caesar594
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1 Message
5 years ago
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dibenj22
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1 Message
5 years ago
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Spikedog
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13 Messages
5 years ago
There are often some weird fixes for this stuff.
Need to get the perfect tech support guy. Try some online forums! Good luck!
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