#1: My tivo continues not to get the premium channels. When we tune to them, a screen pops up to pair the tivo card / contact comcast. We even got a new tivo to see if that was the problem and it's not.
#2: Will Comcast be bringing back on demand to the tivo platform?
Lori & Scott
Solved! Go to Solution.
Hello jlstgoods. Thank you for visiting and posting on our Forum. I can assist with troubleshooting your CableCARD in you Tivo that is not authorizing the proper channels. Also, at this time, we have not announced any plans to provide On Demand service on Tivo. Please send me a private message and include your full name so I can assist you.
Thanks Lori! Now that I have your account up. Can you please tell me which channels are not coming through on the Tivo and what is the error message you are seeing?
Thank you for confirming. I reviewed your account and I see your subscription to Showtime and Epix. I do not see a subscription to HBO. I was able to send a series of pairing signals to the CableCARD in effort to authorize Showtime and Epix. Can you please test again and confirm if the issue has cleared?
Ok, apologies the issue persists. Can you please confirm for me the HOST ID and the DATA ID numbers? I'll need to be sure we are attempting to authorize the correct device.
Thank you for providing that additional information. I sent a refresh signal through to your entitlements. Can you please check Showtime HD channel 339 and Epix HD channel 373 and let me know if they are still saying not authorized, or has the error changed?
Ok, Lori. I really appreciate your patience here. I attempted to repair the CableCARD with the info you provided, and I resent the pairing signals again. Will you please check again?
Oh I am so glad! You are very welcome!
Thanks for sending us your information and working with us today, jlstgoods! I am glad we were able to resolve your issue. We appreciate you being such a valued customer!