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2 questions

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Frequent Visitor

2 questions

#1:  My tivo continues not to get the premium channels.  When we tune to them, a screen pops up to pair the tivo card / contact comcast.   We even got a new tivo to see if that was the problem and it's not.

 

#2:  Will  Comcast be bringing back on demand to the tivo platform?

 

 

Lori & Scott

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Official Employee

Re: 2 questions

Hello jlstgoods. Thank you for visiting and posting on our Forum. I can assist with troubleshooting your CableCARD in you Tivo that is not authorizing the proper channels. Also, at this time, we have not announced any plans to provide On Demand service on Tivo. Please send me a private message and include your full name so I can assist you.


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Frequent Visitor

Re: 2 questions

Ok
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Official Employee

Re: 2 questions

Thanks Lori! Now that I have your account up. Can you please tell me which channels are not coming through on the Tivo and what is the error message you are seeing? 


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Frequent Visitor

Re: 2 questions

HBO showtime. None of the premium channels work
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Official Employee

Re: 2 questions

Thank you for confirming. I reviewed your account and I see your subscription to Showtime and Epix. I do not see a subscription to HBO. I was able to send a series of pairing signals to the CableCARD in effort to authorize Showtime and Epix. Can you please test again and confirm if the issue has cleared?


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Frequent Visitor

Re: 2 questions

It says this channel is not authorized. We had this issue with our last tivo
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Official Employee

Re: 2 questions

Ok, apologies the issue persists. Can you please confirm for me the HOST ID and the DATA ID numbers? I'll need to be sure we are attempting to authorize the correct device. 


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Frequent Visitor

Re: 2 questions

Cable card Id 000-047-257-750-1
Host: 067-558-801-775-5
Data: 042-923-702-04
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Official Employee

Re: 2 questions

Thank you for providing that additional information. I sent a refresh signal through to your entitlements. Can you please check Showtime HD channel 339 and Epix HD channel 373 and let me know if they are still saying not authorized, or has the error changed?


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Frequent Visitor

Re: 2 questions

Same error code v58
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Official Employee

Re: 2 questions

Ok, Lori. I really appreciate your patience here. I attempted to repair the CableCARD with the info you provided, and I resent the pairing signals again. Will you please check again?


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Frequent Visitor

Re: 2 questions

Sorry for the delay. It works now thank you so much.
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Official Employee

Re: 2 questions

Oh I am so glad! You are very welcome!


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Official Employee

Re: 2 questions

Thanks for sending us your information and working with us today, jlstgoods! I am glad we were able to resolve your issue. We appreciate you being such a valued customer! 


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