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The Terabyte Internet Data Usage Plan provides you with 1 TB (1024 GB ) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $200 each month, no matter how much you use. And, we're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte. This data plan is based on a principle of fairness. Those who use more Internet data, pay more. And those who use less Internet data, pay less. It is important to know that only a very small percentage of our customers use more than 1 terabyte of data and are not likely to be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to   My Account. A terabyte is a massive amount of data. What can you do with a terabyte each month? Stream between 600 and 700 hours of HD video Play online games for more than 12,000 hours Stream more than 15,000 hours of music Upload or download more than 60,000 hi-res photos     Additional Options For those who regularly use more than a terabyte in a month, we also offer an Unlimited Data Option. The Unlimited Data Option costs an additional fee of $50 per calendar month. The fee is independent of actual data usage. The 1 Terabyte Data Usage Plan will   not   apply to customers who enroll in the   Unlimited Data Option. A Flexible Data Option is also available to our Economy Plus and Performance Starter customers and is specifically designed for casual or light Internet users who typically use 5 GB of data or less each month. Enrollment is optional and provides an automatic $5 credit if your total monthly data usage is less than or equal to 5 GB per month. However, if you use 6 GB of data or more in any given month, you will not receive the $5 credit and will be charged $1 for each GB of data used over the 5 GB included in the   Flexible Data Option   (up to $200 per month). These charges would be in addition to the price of your monthly Xfinity Internet service charge. Available Tools We offer tools to help you track and manage your usage so there are never any surprises about how much data you use: Data Usage Meter in My Account   - Monitor how much data you have used with our   Data Usage Meter. Xfinity My Account App   - You can also monitor how much data you have used in our mobile app. (Download the Xfinity My Account app.) Notifications   - We will send you an "in-browser" notice and an email letting you know when you approach, reach and exceed a terabyte. You can also elect to receive notifications at additional thresholds as well as set up mobile text notifications. Usage notifications will not be sent to customers who enroll in the Unlimited Data Option. Data Plan Website   - Summary of plan features and additional tools and tips related to the data plans. To visit, go to   dataplan.xfinity.com.     Applicability Xfinity Internet customers in the following locations have the Terabyte Data Internet Usage Plan: Alabama Arizona Arkansas California Colorado Florida Georgia Idaho Illinois Indiana Kansas Kentucky Louisiana Michigan Minnesota Mississippi Missouri New Mexico Western Ohio Oregon South Carolina Tennessee Texas Utah Southwest Virginia Washington Wisconsin The Terabyte Internet Data Usage Plan is suspended in Maine, effective December 1, 2016. The Terabyte Internet Data Usage Plan does not currently apply to Xfinity Internet customers on our Gigabit Pro tier of service. The plan also does not apply to Business Internet customers, customers on Bulk Internet agreements, and customers with Prepaid Internet.     For additional information about Comcast's Data Usage Plan see here: https://dataplan.xfinity.com/faq/ For frequently asked questions about Comcast's Data Usage plan see here: https://www.xfinity.com/support/articles/data-usage-plan? and here: https://dataplan.xfinity.com/faq/  
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How to find a compatible modem with your Xfinity Internet service
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Differences between and Primary and Secondary users and how to manage them
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This article tells you how to troubleshoot your WiFi Network using XFINITY xFi
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If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct usernames online. By adding a user, you allow him or her access to manage your Xfinity services (billing, account information, etc.) and access your subscriptions such as X1 TV viewing. You can adjust individual permissions. Each account user must reside at the premises where the Xfinity services are provided.      Add or Invite a New User to Your Account Sign in to   My Account   as the primary user. Click or touch the   Users   tab at the top of the page. Underneath the current user portals, select the option to   Add a New User. Select the   Create credentials   option and click   Continue. Alternately, choose   Send email invitation   and follow the instructions below. Fill out the form with the new user's details, including their first and last name, a unique username and a password. Click or touch   Continue. **Note**:   Passwords must be 8-16 characters with no spaces and contain at least one letter and one number or special character. Keep billing permissions toggled to   Off   to grant basic account access. Toggle billing permissions to   On   to allow the new user access to view, manage and pay your bill. After making a selection, click   Continue. Set up a secret question and answer for username/password recovery purposes, and then click   Create Account. A confirmation message will appear, showing you the newly added user along with their username and newly created email address.     Invite a New User to Your Account via Email In addition to creating an account for the new user, you can add a new username via an email invitation, which will allow the user to create their own Xfinity account. Sign into   My Account   as the primary user. Click the   Users   tab at the top of the page. Underneath the list of current users, click   Add A New User. Select   Send email invitation   and click or touch   Continue. Fill out the form with the new user's details, including their first and last name and email address. Click or touch   Continue. Select one of the verification methods (either text message or service address ZIP code) and click   Continue. This will be used by the invited user to confirm their identity. To give the new user permission to view, manage or pay your bill, toggle billing permissions to   On   and click   Invite User. A confirmation message will appear, and the new user will receive an email invitation to create their account. Next, the new user will need to accept their invitation via text message or by entering the household's ZIP code. **Note**:   After entering their mobile phone number, the new user will have 15 minutes to enter the verification code that they received via text message. Once the invited user confirms their account by text or by entering their ZIP code, they will be prompted to set up their username, password and password recovery method. Once the forms are completed, the new user account will be created. **Note**:   If no action is taken within 72 hours of the invitation being sent, the primary user of the account must make a new invitation request.        How to Suspend or Remove a User - My Account Help Suspending a user:   All Comcast access and services for this user will be suspended for a 90-day period. You may reactivate the user at any time during this period. If you do not reactivate the account, it will be subject to deletion. Removing a user:   This permanently deletes a secondary user, and all settings and preferences for this user will be erased. When you delete a username, you'll likely lose emails, voicemails, and other information associated with the username. Be sure to print or save copies of anything you want to keep. **Note**:   If this user has made scheduled payments, those will need to be cancelled prior to removing the user.   Sign in to   My Account   as the primary user. Click the   Users   tab on the top bar. Locate the user who you wish to suspend or remove, and click   Edit   to the right of their name. Click   Suspend   to temporarily deactivate the chosen user, or click   Remove   to permanently delete the user from your account.   A new window will appear. To confirm your decision to suspend, click   Suspend User. To confirm removing the selected user, click the   Delete User   button. Once successful, you will be taken to a confirmation page.       Learn more about How to Add and Invite Users to Your Xfinity Subscriber Account Learn more about How to Suspend or Remove a Secondary User 
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How do I log into my XFINITY modem so I can manage my home network?
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This article provides configuration settings for connecting your comcast.net to an email client
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This article will provide you directions on how to set up a Home Page when using Windows 10 EDGE
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How to import your Favorites into Windows EDGE Browser
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***Created by our Community Users***     We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.   WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT NEED to port forward, DON'T. This guide tells you how to and why you might need to port forward. The reader assumes any and all responsibility for any damage of, or intrusions into their network caused by port forwarding. What is Port Forwarding? Port forwarding is a mechanism used in IPv4 to allow a computer, smartphone, or other device (the SOURCE) outside your Comcast HSI connection to connect to a device on your LAN (the DESTINATION). A typical Comcast residential user network might look something like this: In this diagram, a Cable subscriber (you) has a webcam, NAS, or media server on the internal LAN behind his router/gateway. It is configured to listen on TCP port 8080, in this case. Other devices or game servers that you have may be configured to listen on a different (or many different) ports, but the principle is the same. Let's say that the subscriber (you) want to make that server available to a family member in a different location, so they can see your webcam, or look at pictures on your media server or NAS. In order to do that, your family member needs to be able to connect, often using a web browser, or a smartphone app. The problem is that your web server is on your LAN, protected by the firewall in your router, AND it has a private address, which cannot be used on the internet. The private subnets you will see most commonly are the 192.168.0.0 and 10.0.0.0 subnets. Subnetting is beyond the scope of this discussion, as most home routers are set up out-of-the-box to use one of these submets. Under normal circumstances, you will probably never have to change this. The problem lies in the fact that these subnets cannot be routed over the internet. Port Forwarding is intended to solve that problem.   As seen in the diagram, your home router (and you must have a router of some type to perform port forwarding) is provided with an address on the public internet by Comcast. Because of a shortage of IPv4 addresses, home routers use Network Address Translation (NAT) to allow you to connect a large number of devices to your router, and give them the ability to connect to other devices on the internet. This is done by assigning each requested connection from your LAN a TCP port, so the router can track the connection. The combination of the IP address and port number is called a socket. So, when you use your computer on your LAN to go to www.google.com, your computer (the source) sends a request using a random port (usually above port 1024) to the destination (www.google.com) on port 80 (the standard http port. Because of NAT, the Google server sees your source address as the WAN IP of your router. How, you may ask. is this related to Port Forwarding? Well, port forwarding is essentially the same process, but in reverse. Think of it as inbound NAT. You router has a public IP address, but by default, it doesn't listen on many ports. This is for security, so that someone on the internet cannot easily get on to your network. Now, you have a media server or an IP Camera that you want Granny to see, so you have to tell your router to listen on a port so that you can give Granny a link to it that she can put in her web browser (how she does that we will discuss later).   How do I set up Port Forwarding   First, you have to set up your router. There is an excellent website at http://portforward.com, which will walk you through the steps of how to forward ports on just about every known router, so I am not going to go into detail on any particular model. Suffice to say that when you set up port forwarding, you tell your router to listen on a particular port (in the case of the diagram, it is port 8080), and you also tell it where to send that traffic, when it sees it. In this case, the router is told to send all traffic it ses incoming on port 8080 to the internal device at 192.168.1.200. Below is an example of the screen for configuring a Custom port forwarding service on a Netgear WNDR3700. Other router screens will look different. This is just one example:   OK, so I have set it up...how does Granny get there... Granny has a computer with a web browser. Lets say you are letting her see your IP Camera. instead of port 80, your IP Camera is designed to listen on port 8080. Under normal circumstances, you would forward the same port externally as the device listens on, so you would set up your port forwarding to listen on the WAN interface on port 8080, and internally, send all port 8080 traffic to the IP address of your IP camera. Now, when Granny browses google.com, she just types inwww.google.com in her browser, and it goes there, right? That is because google.com is listening on a well-known port for http traffic (port 80), and browsers automatically know that you want to go to port 80. What they don't know is that your router is waiting to send traffic to your IP Camera on port 8080, so when you tell Granny how to get to your camera, if you are using any port other that 80, you MUST specify the port, and that you are using the http protocol. So, you would tell granny to put the following in her browser address bar: http://<yourWANIP>:8080   To find the WAN IP of your router, you can either look at the Status page in your router interface, or browse tohttp://whatismyip.com If you don't want to give her an IP address, you would need to use some type of Dynamic DNS service (not within the scope of this discussion) to translate your WAN IP into a hostname, but you still need to specify http and the port number, like this: http://myipcam.somedomain.org:2000 (the actual name will depend on your Dynamic DNS provider) What else can I do with Port Forwarding?   The principles are the same for pretty much any device or server that you want to make available to sources outside your home. You can port forward Windows Remote Desktop Protocol, so you can log into your PC from another device with an RDP client. You can run a web server (although publicly accessible webservers are technically against the Comcast AUP for residential connections), you can access your own media server from your smartphone, so you can listen to your music wherever you are...the possibilities are pretty much endless, BUT make sure that you secure the devices you are allowing access to with strong passwords. While many security experts frown upon the concept of 'Security by Obscurity' I personally don't see that it hurts to change the port you are using for some services, especially the more common ones...Any hacker knows that Windows Remote Desktop Protocol runs on port 3389, so instead of setting your port forwarding up to listen on port 3389 on the WAN IP, use a different port (above 1024 is recommended. The highest you can go is 65535). You can still tell the router to forward the traffic to port 3389, so you don't have to mess around with the registry settings for your RDP setup on your Windows machine. That is basic port forwarding in brief. If you have any questions, please post it in the forums in the Home Networking / Router / & WiFi Gateway Help board and we will try to help. Be aware that as of writing this (April 2013) there appear to be some issues with port forwarding on some of the Comcast supplied gateway devices. Unfortunately, there isn't much we can do to remedy those, if you have set up port forwarding properly. The suggested solution is to have the gateway placed in bridge mode, and buy your own router to do your port forwarding. Also there are some quirks to setting up port forwarding on the SBG6580 gateway. See this post for details: http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Port-Forwarding-for-an-IP-Camera/m-p/152957... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Directions on how to initially install Norton Security Suite
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***Created by our Community Experts***     If you use Identity Safe, backup your Identity Safe data See Export instructions here  http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs ) Please Note:  During the uninstall of NSS, you should select the top option "I plan to reinstall a Norton Product in the future.  Please leave my settings behind."  The reason for the backup (Export/Import of ID Safe data) is a safety factor.     Follow the instructions found here:  http://constantguard.comcast.net/norton?cid=NET_33_601 to download and install a fresh copy of NSS.   Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update,if your Identity Safe data was not reinstalled, complete the Import portion of the instructions here for Identity Safe Data   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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10 Tips to help fix your Xfinity Internet connection
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***Created by our Community Experts***     **Note**:  These instructions should also be followed if changing from one Norton product to another. ie a paid/trial subscription from Norton to the Comcast version, or a version upgrade of NSS which is more than one upgrade old.   If you use Identity Safe, backup your Identity Safe data (See Export instructions here-   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs )   After it is uninstalled, run the Norton Remove and Reinstall Tool following the instructions here:  http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=partner&pvid=&docurl=20...   After running the Removal Tool, reboot, and download and install a fresh copy of NSS from here:  http://constantguard.comcast.net/norton?cid=NET_33_601   Once the installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on the left side of the main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update, complete the Import portion of the instructions here for Identity Safe Data here -   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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This article helps explains how to tell when a "Comcast" email is real or fraud
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***Created by our   Community Users***   I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth set to your Comcast login.  The default port 25 won't work and port 465 won't work.   Here is how:   configure the management name/pin. login as management to the the web UI browser, http://printer-ip/ change the SMTP TX port to 587, find it at System Settings -> Network Settings -> TCP/IP Settings -> Port Number Settings Enter the info in E-Mails Settings System Settings -> Network Settings -> E-Mail Setting SMTP Server Addess: smtp.comcast.net E-Mail Address: your@address Check Use SMTP Auth Enter your username: your@comcast.net Check Set/Change Password Password: Your password.      5. Instruction says to power cycle for the new settings, do it.   Good Luck!
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How to turn Bridge Mode on and off on Xfinity modem
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How to connect to an Xfinity WiFi Hotspot
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Help secure your devices, your personal information, and your family against online threats with easy-to-use Internet security tips. Print a copy for easy reference.   The risks are real, but the solution is clear   Install Norton™ Security Online Help shield your PC, Mac, and mobile devices from viruses and online threats with top-rated¹ security software and services from Norton.   Norton Security Online   is included at no additional cost with your Xfinity Internet service. Don’t be fooled by social engineering Social engineering is the art of manipulating people to performing actions or divulging confidential information. Before you let anybody in on sensitive details about you, make sure that you can verify their credibility. Be extra careful while clicking links and attachments in emails Phishing is a method used by Internet scammers who imitate real companies or individuals in email messages to entice people to share user names, passwords, account information or credit card numbers. Be wary before clicking on attachments and links because, even though the sending party might look legitimate, there is a possibility that they might not be. Strong passwords for accounts and devices When creating a password, use a combination of uppercase and lowercase letters, numbers, and symbols. The longer your passwords are, the harder they are to crack. Never use the same password for multiple accounts, especially for sensitive sites like social media, email or banking websites.   Learn more. Using multi-factor authentication Multi-factor authentication (MFA) is a best practice to help further protect yourself against hacks and social engineering. MFA works by requiring you to login with more than one set of credentials to authenticate your identity. Turn on MFA when a website or app offers it, especially for sensitive sites like social media, email or banking websites. Xfinity offers two-step verification to help protect online access to My Account, Xfinity web pages, and most apps. Learn more and   enroll today! Learn about security and privacy settings with social media Learn about security and privacy settings. Be careful when sharing personal information and never share sensitive or confidential information on social media. Never share your full birthdate, current address or location when you’ll be away from home for a long period of time. Handling sensitive files in emails While it’s important to have strong passwo rds on your devices and email accounts, you should take extra precaution to safeguard sensitive files you store or transfer. Sensitive information includes W2 forms, credit card numbers, bank account info, driver’s license numbers, social security numbers, insurance numbers, etc. Encrypt these types of files before sending to another person. Keep apps and operating systems updated Keep your devices’ operating system and apps updated to the latest version to ensure the latest security patches are installed. Take extra care to make sure Adobe Flash, Java and other utilities stay updated to prevent cyber attacks. If your device offers auto-update for apps, turn this feature on. Securing payment info and personal information when shopping When shopping online, submit payment information on websites with a URL that starts with https:// The "s" stands for secure. If you’re shopping on a mobile device, only submit payment information on trusted, well-known apps. Use caution when saving payment information in your web browser or mobile wallet. Talk with your family about protecting your online presence and cyberbullying For families that share devices or regularly interact online together, it’s important to have a conversation about internet safety. Review the tips above and have an open discussion with your family about   protecting your online presence   and educating them about the pitfalls of cyberbullying.   Trusted Security Partners Comcast partners with trusted national organizations who provide digital media awareness for children, education on how it affects them, and articles on how to promote safe online habits. www.commonsensemedia.org     Learn More     www.staysafeonline.org     www.controlwithcable.org     Learn more about Xfinity Internet Security Tips Learn more about Internet Security Education      ¹ Ratings and Performance:   AV-TEST, "Best Protection 2017 Award,"   March 2018,   AV-TEST, "Product Review and Certification Report,"   September-October 2017,   PassMark Software, "Consumer Security Products Performance Benchmarks   (Edition 1)," November 2017   
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To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be supported, customers should ensure that their email application is set up through the secure Port 995. If your application is configured through Port 110, you’ll need to make a few updates to continue to use your Xfinity email. Please locate your email application below for instructions on changing your port settings.       Updating Third Party Email Application POP Port Settings Outlook 2007, 2010, 2013 or 2016 Open Outlook. Click the   File   menu (Outlook 2010, 2013 or 2016) or   the Tools menu (Outlook 2007). Click the   Account Settings   button. Select your Xfinity email address and click   Change. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click   More Settings   in the lower right. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.     Mac (Apple) Mail Open Mac Mail. Click the   Mail   menu. Click   Preferences. Click   Accounts. Select your Xfinity email address. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   button to the right. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Windows 10 Open Windows 10. Select the   cog   icon in the bottom left-hand corner, then select   Manage Accounts   from the right sidebar. Select your email account from the list. Select the   Change mailbox sync settings   option at the bottom of the page. Scroll down, then select   Advanced mailbox settings. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Select   Done   and   Save.      Outlook Express Open Outlook Express. Click   Tools. Click   Accounts. Select your Xfinity email address, then click   Properties. Click   Servers. Verify that the account type says   POP3. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.       Windows Live Mail Open Windows Live Mail. Right-click on the account at left, then click   Properties. In the   Properties   window, click on the   Servers   tab to verify that the incoming mail server type is set to   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.       Thunderbird Open Thunderbird. Click   Tools. Click   View settings for this account. Click   Server Settings. Verify that the server type says   POP. If the server type says   IMAP, no changes are needed. Change the port to   995. Ensure   SSL/TLS   is selected under   Connection Security. Click   OK.     Other Port settings can generally be found in your email application's   Account Settings,   Properties   or   Preferences   section. If your email application is not listed above, please consult your email application developer for instructions on changing your POP account settings.   Frequently Asked Questions Why is access to email through Port 110 being blocked? We are blocking this port because it is not encrypted and may leave your email account information vulnerable to being compromised. No accounts have been compromised; however, this change will help to provide you and your personal information with the best level of protection possible. Can I still access my email through POP? Yes. Port 995 with SSL is secure and is the recommended port for POP. You can update your Incoming Mail Server Port to 995 with SSL to continue to receive mail without any change to your experience. Will changing the email settings affect how I receive emails or manage my mailbox? We recommend that you switch from POP Port 110 to Port 995, which will not affect how you receive emails or manage your mailbox. If you wish to change from POP to IMAP, please move any emails or folders that you wish to save into your new IMAP account  before   deleting the POP account to prevent any impact to your experience. Please see  Switching from POP to IMAP  for additional details. What will happen if I do not update my port settings? After access to the port is blocked, you will receive an error message in your third-party email application when attempting to access your Xfinity email. You will continue to be able to access your email through Xfinity Connect webmail, the Xfinity Connect app or any email application without any impact. When do I need to make these updates? Please update your settings prior to December 2018 to ensure that you can continue using email with your third-party email application after Port 110 is blocked. If you update your settings after port access has been blocked, any email received while blocked will appear in your inbox once you have updated your port settings.       Learn more about updating your Xfinity Email POP Port Settings
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