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The Terabyte Internet Data Usage Plan provides you with 1 TB (1024 GB ) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $200 each month, no matter how much you use. And, we're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte. This data plan is based on a principle of fairness. Those who use more Internet data, pay more. And those who use less Internet data, pay less. It is important to know that only a very small percentage of our customers use more than 1 terabyte of data and are not likely to be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to   My Account. A terabyte is a massive amount of data. What can you do with a terabyte each month? Stream between 600 and 700 hours of HD video Play online games for more than 12,000 hours Stream more than 15,000 hours of music Upload or download more than 60,000 hi-res photos     Additional Options For those who regularly use more than a terabyte in a month, we also offer an Unlimited Data Option. The Unlimited Data Option costs an additional fee of $50 per calendar month. The fee is independent of actual data usage. The 1 Terabyte Data Usage Plan will   not   apply to customers who enroll in the   Unlimited Data Option. A Flexible Data Option is also available to our Economy Plus and Performance Starter customers and is specifically designed for casual or light Internet users who typically use 5 GB of data or less each month. Enrollment is optional and provides an automatic $5 credit if your total monthly data usage is less than or equal to 5 GB per month. However, if you use 6 GB of data or more in any given month, you will not receive the $5 credit and will be charged $1 for each GB of data used over the 5 GB included in the   Flexible Data Option   (up to $200 per month). These charges would be in addition to the price of your monthly Xfinity Internet service charge. Available Tools We offer tools to help you track and manage your usage so there are never any surprises about how much data you use: Data Usage Meter in My Account   - Monitor how much data you have used with our   Data Usage Meter. Xfinity My Account App   - You can also monitor how much data you have used in our mobile app. (Download the Xfinity My Account app.) Notifications   - We will send you an "in-browser" notice and an email letting you know when you approach, reach and exceed a terabyte. You can also elect to receive notifications at additional thresholds as well as set up mobile text notifications. Usage notifications will not be sent to customers who enroll in the Unlimited Data Option. Data Plan Website   - Summary of plan features and additional tools and tips related to the data plans. To visit, go to   dataplan.xfinity.com.     Applicability Xfinity Internet customers in the following locations have the Terabyte Data Internet Usage Plan: Alabama Arizona Arkansas California Colorado Florida Georgia Idaho Illinois Indiana Kansas Kentucky Louisiana Michigan Minnesota Mississippi Missouri New Mexico Western Ohio Oregon South Carolina Tennessee Texas Utah Southwest Virginia Washington Wisconsin The Terabyte Internet Data Usage Plan is suspended in Maine, effective December 1, 2016. The Terabyte Internet Data Usage Plan does not currently apply to Xfinity Internet customers on our Gigabit Pro tier of service. The plan also does not apply to Business Internet customers, customers on Bulk Internet agreements, and customers with Prepaid Internet.     For additional information about Comcast's Data Usage Plan see here: https://dataplan.xfinity.com/faq/ For frequently asked questions about Comcast's Data Usage plan see here: https://www.xfinity.com/support/articles/data-usage-plan? and here: https://dataplan.xfinity.com/faq/  
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Differences between and Primary and Secondary users and how to manage them
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Help secure your devices, your personal information, and your family against online threats with easy-to-use Internet security tips. Print a copy for easy reference.   The risks are real, but the solution is clear   Install Norton™ Security Online Help shield your PC, Mac, and mobile devices from viruses and online threats with top-rated¹ security software and services from Norton.   Norton Security Online   is included at no additional cost with your Xfinity Internet service. Don’t be fooled by social engineering Social engineering is the art of manipulating people to performing actions or divulging confidential information. Before you let anybody in on sensitive details about you, make sure that you can verify their credibility. Be extra careful while clicking links and attachments in emails Phishing is a method used by Internet scammers who imitate real companies or individuals in email messages to entice people to share user names, passwords, account information or credit card numbers. Be wary before clicking on attachments and links because, even though the sending party might look legitimate, there is a possibility that they might not be. Strong passwords for accounts and devices When creating a password, use a combination of uppercase and lowercase letters, numbers, and symbols. The longer your passwords are, the harder they are to crack. Never use the same password for multiple accounts, especially for sensitive sites like social media, email or banking websites.   Learn more. Using multi-factor authentication Multi-factor authentication (MFA) is a best practice to help further protect yourself against hacks and social engineering. MFA works by requiring you to login with more than one set of credentials to authenticate your identity. Turn on MFA when a website or app offers it, especially for sensitive sites like social media, email or banking websites. Xfinity offers two-step verification to help protect online access to My Account, Xfinity web pages, and most apps. Learn more and   enroll today! Learn about security and privacy settings with social media Learn about security and privacy settings. Be careful when sharing personal information and never share sensitive or confidential information on social media. Never share your full birthdate, current address or location when you’ll be away from home for a long period of time. Handling sensitive files in emails While it’s important to have strong passwo rds on your devices and email accounts, you should take extra precaution to safeguard sensitive files you store or transfer. Sensitive information includes W2 forms, credit card numbers, bank account info, driver’s license numbers, social security numbers, insurance numbers, etc. Encrypt these types of files before sending to another person. Keep apps and operating systems updated Keep your devices’ operating system and apps updated to the latest version to ensure the latest security patches are installed. Take extra care to make sure Adobe Flash, Java and other utilities stay updated to prevent cyber attacks. If your device offers auto-update for apps, turn this feature on. Securing payment info and personal information when shopping When shopping online, submit payment information on websites with a URL that starts with https:// The "s" stands for secure. If you’re shopping on a mobile device, only submit payment information on trusted, well-known apps. Use caution when saving payment information in your web browser or mobile wallet. Talk with your family about protecting your online presence and cyberbullying For families that share devices or regularly interact online together, it’s important to have a conversation about internet safety. Review the tips above and have an open discussion with your family about   protecting your online presence   and educating them about the pitfalls of cyberbullying.   Trusted Security Partners Comcast partners with trusted national organizations who provide digital media awareness for children, education on how it affects them, and articles on how to promote safe online habits. www.commonsensemedia.org     Learn More     www.staysafeonline.org     www.controlwithcable.org     Learn more about Xfinity Internet Security Tips Learn more about Internet Security Education      ¹ Ratings and Performance:   AV-TEST, "Best Protection 2017 Award,"   March 2018,   AV-TEST, "Product Review and Certification Report,"   September-October 2017,   PassMark Software, "Consumer Security Products Performance Benchmarks   (Edition 1)," November 2017   
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Getting Started with Xfinity xFi Advanced Security   Xfinity xFi Advanced Security delivers a smarter, more personalized security solution for your home network. From computers and mobile phones to home security cameras and smart thermostats, Advanced Security protects all of your connected devices for added peace of mind. Whenever a threat is detected, it’s automatically blocked and you are notified in xFi and given tips on how to resolve.   Features Prevents you from inadvertently visiting malicious sites and becoming a victim of phishing attacks. Blocks remote access to smart devices, like home cameras, from unknown or dangerous sources. Helps monitor devices real-time and alerts you when devices are behaving in unusual ways that could indicate a network threat. Adapts to your home network and gets smarter to keep up with new threats over time. Provides real-time notifications and a dashboard to easily view and manage threats right from the Xfinity xFi app or website.     Benefits No additional hardware to install; all you need is a compatible xFi Gateway. No software to install on your individual devices; your entire network is protected, once Advanced Security is enabled.     Access Advanced Security is a subscription service available for $5.99/month for all Xfinity Internet subscribers who rent a compatible xFi Gateway. To subscribe, visit  xfinity.com/xfiadvancedsecurity . Once you have subscribed, simply download the xFi mobile app or visit the website at  xfinity.com/myxfi  to access the Advanced Security Dashboard from the Overview or Network sections. Learn more about  using xFi Advanced Security . **Note**:   If you are an xFi Advantage customer, Advanced Security is included with your package at no additional cost. Equipment Requirements These four xFi Gateways support xFi Advanced Security: Arris 1682G Cisco 3941T Arris 3482G Technicolor CGM4140COM   **Note**:   Xfinity xFi and Advanced Security will not be available for Gateways in Bridge Mode.   Using Xfinity xFi Advanced Security xFi Advanced Security provides an added layer of protection for your entire network by preventing you from inadvertently accessing malicious sites, blocking remote access to smart devices from unknown or dangerous sources and monitoring activity in real time to detect when devices are behaving in unusual ways that could indicate a network threat. Whenever a threat is detected, it’s automatically blocked and you are notified in xFi and given tips on how to resolve. See more about  starting with xFi Advanced Security  to learn about eligibility requirements and how to subscribe to this feature. Security Status You can find a status of security activity in the Overview section of the xFi app or website (xfinity.com/myxfi). To view additional threat details or to resolve any threats that require your attention, select View Affected Device(s) to be taken to the Dashboard.     Advanced Security Dashboard The Dashboard gives you a comprehensive view of threats detected during the past seven days and a list of devices that have been impacted by threats.     Managing Threats Threats are split into two main categories: Those that are for awareness only and those that require attention. Awareness-Only Threats Some threats won’t require any action, but you will still be alerted. These include Suspicious Site Visits. To view additional details when no action is required, select the device from the Advanced Security dashboard. The threat details page will provide a list of threats associated with a given device, for example when the device has been blocked from visiting a dangerous website. Any time a device is blocked from accessing a site, you can opt to allow it to access. Keep in mind that by doing so, you may be putting your network at risk and making it vulnerable to malicious activity. Access will be limited to a certain amount of time due to this risk. Learn more about the  threat types .   Threats that Require Attention Some threats, such as a Targeted Network Attack, Suspicious Device Activity or Unauthorized Access Attempt, may require you to take further action. If a threat requires your attention, you’ll see an alert at the top of the Dashboard indicating how many require your attention. Select the device to access the threat details page and to take action. The threat details page will provide a list of threats that have been blocked but require your attention to ensure they don’t return. SelectHelp Me Fix Itfor tips on how to resolve the threat. Learn more about threats types.     Tips to Resolve Threats Depending on the nature of the threat that requires your attention, the following tips can help you take action to resolve the threat. Quarantine Your Device If one of your devices has been compromised, you can use xFi to pause its access or disconnect it from your home network. This will keep it from endangering other devices on your network. Update Your Software Keep your device’s software or firmware current to ensure you’ve got the latest security updates. Use the update feature usually found in your device’s settings or check with the device manufacturer. Run Antivirus Software One of the best ways to defend against network threats is by running antivirus software. If you haven’t already, install a software program, keep it updated, and run scheduled scans to keep devices free from viruses. Learn more about how to   Download Norton Security Online   for your PC, Mac and Android devices. Restart Your Device After updating your device’s software, be sure it restarts. This will complete the update and also, stop any existing communication with malicious sites. Check Your Port Forwards Open ports on your home network give potential access to malicious attackers. Ensure your port forwards are set up correctly for your devices. Learn about   port forwards and how to set them up using xFi. Disable DMZ Enabling DMZ (a demilitarized zone) may resolve a device communication issue, but it's a security risk. If a device needs to be accessible to outside sources, we recommend using   port forwarding   instead. You can disable DMZ by navigating to the   Network   section and selecting   Advanced Settings. Next, select   DMZ   and then   Edit   to access the setting. Deselect the checkbox next to   Enabled and select   Apply Changes.     Disabling Advanced Security You can disable the Advanced Security feature in xFi by navigating to  More   and selecting  My Services . From here, select  Disable   under xFi Advanced Security and follow the on-screen prompts. Once disabled, you will lose 24/7 threat monitoring and real-time reporting on your home network. If you have disabled the Advanced Security feature, you can re-enable it by navigating to  More   and selecting  My Services . From here, select  Enable   under xFi Advanced Security and follow the on-screen prompts. **Note**:  You will still be subscribed to Advanced Security even if you disable it. To unsubscribe, call 1-800-xfinity.     Xfinity Advanced Security Frequently Asked Questions What is xFi Advanced Security? xFi Advanced Security gives added peace of mind for your home network by preventing you from inadvertently visiting malicious sites or downloading dangerous files, as well as blocking remote access to smart devices from unknown or dangerous sources. Advanced Security monitors devices real-time and will alert you when devices are behaving in unusual ways that could indicate a network threat. It will also adapt to your home network and get smarter over time to keep up with new threats. How do I access Advanced Security features in xFi? Advanced Security is available to Xfinity Internet subscribers who rent a compatible xFi Gateway (Arris 1682G, Cisco 3941T, Arris 3482G, or Technicolor CGM4140COM) and either subscribe to Advanced Security or have xFi Advantage. To learn more, please visit how to  get started with xFi Advanced Security  for additional details. Once you have Advanced Security, you can access the security status, Dashboard and threat details from the  Overview   and  Network   sections of the Xfinity xFi app and website ( xfinity.com/myxfi ). What are the different types of threats prevented with xFi Advanced Security? Unauthorized Access Attempts An Unauthorized Access Attempt occurs when an outside device tries to access another device connected to your home network. Typically, Unauthorized Access Attempts occur through open port forwards on your connected device. While open ports are needed for certain apps and features to run properly, we recommend reviewing open ports on a regular basis and deleting those that don’t need to be open. If the request is legitimate (e.g., if you’re trying to access your home security camera from a local coffee shop) you can locate the blocked threat in your Threat History and allow access for 30 days. Keep in mind, attackers may try to exploit access to obtain personal data or compromise your device. To prevent others from gaining such access, remember to use strong passwords and change them regularly. Suspicious Site Visit A Suspicious Site Visit occurs when we stop a device that’s connected to your home network from visiting a potentially dangerous site. This site may contain malware, spyware, ransomware, or viruses that can infect devices and make them vulnerable to personal data collection, blackmail, or attacks on other computers and networks. Often, we’ll block just a part of a page from loading (e.g., a banner ad) if there’s only one component that’s deemed to be malicious. If this happens, you’ll still be able to load the rest of the page and may not even realize malicious content was blocked. The Threat History lists all of the blocked Suspicious Site Visits, including the specific site that was blocked, and the reason why it was blocked. If a full page is blocked, and you still wish to visit it, despite the potential risk, access can be allowed for one hour. To further reduce the risk of infection, we highly recommend installing and running up-to-date antivirus software for devices connected to your network such as laptops, desktops and certain hand-held devices. Suspicious Device Activity Most smart home devices have predictable traffic patterns and sites they contact. Suspicious Device Activity occurs when a device deviates from its normal behavior, for example, by connecting to an IP address that it doesn’t normally interact with. We’ll block this suspicious activity to avoid data theft, but the occurrence itself indicates that the security of the device may have been compromised and corrective action is needed. For this reason, whenever you encounter Suspicious Device Activity, please restart your device and verify that it’s running the latest software. To further protect your devices, we highly recommend using strong passwords and changing them regularly. We also suggest installing and running up-to-date antivirus software for devices connected to your network such as laptops, desktops and certain handheld devices. Targeted Network Attack A Targeted Network Attack occurs when a device on your network has been infected with a virus or malware and, as a result, has tried to participate in an attack on another network. This type of attack is also known as a Denial of Service attack. We’ll block this type of attack but the occurrence itself indicates that the security of the device may have been compromised and corrective action is needed. For this reason, whenever you encounter a Targeted Network Attack, please restart your device and verify that it’s running the latest software. To further protect your devices, we highly recommend using strong passwords and changing them regularly. We also suggest installing and running up-to-date antivirus software for devices connected to your network such as laptops, desktops and certain handheld devices. IP Reputation Threats An IP Reputation Threat occurs when a device that we've identified as coming from a known malicious source tries to access a device on your home network. Typically, IP Reputation Threats occur through open ports on a device connected to your home network. The goal of the attack is to gain access to a device, for example to obtain personal information and/or compromise your devices. To keep your network safe, we automatically block access attempts from known malicious sources. While open ports are needed for certain apps and features to run properly, we recommend reviewing open ports on a regular basis and deleting those that don't need to be open. How is Advanced Security different from the Protected Browsing feature in xFi? The Protected Browsing feature in xFi prevents you from visiting websites that are known sources of malware, spyware and phishing. This feature is available to all xFi customers at no additional cost. Advanced Security adds even more protection for your devices. At times, it may block an entire website. Other times, it may only block portions of a site, such as banner ads, icons, etc. In addition, Advanced Security also blocks unknown sources from trying to access your connected devices and detects when your connected devices are behaving in unusual ways that could indicate your device has been infected by malicious software. Plus, Advanced Security is always learning so it keeps up with new security threats in real time. How is Advanced Security different from Norton Security Online? Norton Security Online is a security software program that can detect and remove viruses and malware from your PCs, Macs and Android devices. This is available at no additional cost for Xfinity Internet subscribers on up to five devices. Alternatively, xFi Advanced Security protects all your connected devices including those that can’t run antivirus software (e.g., voice assistants, smart thermostats, smart TVs, security cameras, etc.). While Advanced Security can’t remove malware that may already be on your devices like Norton Security Online can for computers, it does prevent that malware from causing harm. Using both Norton Security Online and xFi Advanced Security together will give you the most protection for all your devices. Once I've subscribed to Advanced Security, is there anything else I need to do? If you haven’t already, download the Xfinity xFi app. Once Advanced Security is enabled, you'll receive an app push notification, if you have push notifications enabled. It can take up to 15 minutes after subscribing for the feature to appear in xFi. I received a notification that Advanced Security couldn't be set up. What should I do? First, sign in to xFi and make sure your Gateway is online. You should see "Gateway Online" in the header of the Overview. Then, restart your Gateway to install the latest software. You may need to restart twice for the full install. You can do this from the   Overview   page. Once your Gateway is online again, sign back in to xFi. If Advanced Security is still not enabled after about five minutes, give us a call at 1-800-xfinity and we'll sort it out for you. Can I disable Advanced Security? Yes. To disable the Advanced Security feature in xFi, navigate to  More   and select  My Services . Then, select  Disable   under  xFi Advanced Security   and follow the on screen prompts. **Note**:   By disabling, you’ll lose 24/7 threat monitoring and real-time reporting on your home network, but you’ll still be subscribed to Advanced Security even if you’re not using it. How do I unsubscribe from Advanced Security? If you are an xFi Advantage customer, Advanced Security is included with your package. If you have subscribed to Advanced Security, you’ll need to call 1-800-xfinity to unsubscribe. Note:   Once unsubscribed from Advanced Security, the feature will no longer appear in xFi and you will see the option to re-enable Protected Browsing. How are threats detected with Advanced Security? Whenever a device is connected to your home network, activity information is transmitted through your Gateway. We gather that information which includes data from packet headers, source and destination addresses, and other metadata for analysis. This traffic flow is constantly being monitored, along with the source and destination of the traffic. This helps us determine any associated risks and, if needed, block potentially malicious actions. We also update the parameters for blocking to reflect newly-discovered known dangers and risks. If no risks or potentially malicious actions are detected, you'll see on the Dashboard that there are no threats to report. For your privacy, we don't gather personal information during this analysis nor is any encrypted traffic analyzed. I received a notification that a website was blocked that I never visited. What does this mean? In some cases, Advanced Security will allow you to access a site (or application) and will only block part of the page from loading (e.g., a banner ad) that is considered potentially dangerous. In that scenario, you will not see the blocked content while you’re browsing. When part of a page is blocked you will still receive a notification informing you the website associated with that content was blocked. How many threats should I expect to see? It's difficult to estimate a typical threat number, since each home is different. It depends on the number and type of devices as well as different factors like the security mode, port forwards and other settings you have for your home network. However, it’s not uncommon to have no threats for a week and then one to three threats another week. Those who play online games are more likely to encounter more threats, since they are more likely to have open ports on their network. It’s not uncommon to see hundreds of threats weekly if you have open ports. I haven’t had any threats reported. How do I know that Advanced Security is working? Potential threats are dependent upon the number and type of devices connected to your home network as well as factors like the security mode, port forwards and other settings you have configured. Rest assured, even if you have not received reports of any threats, your home network is still being protected by Advanced Security. Do all threats require my attention? Threats are split into two main categories: Those that require your attention and those that are for awareness only. While all threats are immediately blocked, there are somewhere we’ll recommend further action to ensure they won’t occur again.  Learn more about threat types . Attention Required These include Suspicious Device Activity, Targeted Network Attacks and Unauthorized Access Attempts, and may result in a device that’s vulnerable due to a virus or other malware. In such cases, we’ll recommend steps to secure your devices and remove any malicious software. You'll have the option to   Allow Access   for Unauthorized Access Attempts (30 days) if you'd like to override the block. Awareness Only These include Suspicious Site Visits. Consider these warning threats that may provide insight into potentially dangerous activity. You’ll have the option to   Allow Access   (one hour for sites blocked by Suspicious Site Visits) if you’d like to override the block. How can I get notified when a threat is detected? You can receive a push notification from the xFi mobile app for the following threat types: Unauthorized Access Attempts, Suspicious Device Activity and Targeted Network Attacks: From the Xfinity xFi app, select the conversation icon in the upper left-hand corner to access the Notification Center. Select the gear icon. Select   Push Notifications   to manage your notification preferences. To enable Advanced Security notifications, select the checkbox next to  xFi Advanced Security . Email and text notifications are not available at this time. Keep in mind, you can visit the Dashboard in xFi any time to check the status of all threats. If I swap out my xFi Gateway for a new one, or move and transfer my Xfinity Internet service to a new address, will I still be protected by Advanced Security? If you’re activating a compatible xFi Gateway, Advanced Security should automatically be enabled on the new Gateway within 15 minutes after activation. Please note that all previous threat information will be cleared from xFi and your Dashboard. If you don’t see Advanced Security enabled in xFi after your new Gateway is activated, you'll need to give us a call at 1-800-xfinity to have it re-enabled. Will Advanced Security work on Disney Circle? Yes; however, since traffic for devices being monitored by Circle routes through the Circle device itself, any threat that Advanced Security blocks for the monitored devices will appear as if it’s happening on the Circle device. Rest assured, threats are still blocked, but if any threats that appear for Circle need attention, you may need to take action on the devices being monitored by Circle and not the Circle device itself.       Additional Resources Learn more about Getting Started with Xfinity xFi Advanced Security Learn more about using Xfinity xFi Advanced Security Learn more about Xfinity xFi Frequently Asked Questions
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Question   My Comcast Internet services were just installed, how do I find my WiFi network?     Answer   The following instructions are for Xfinity Wireless Gateways only. If you use an approved third-party modem or router for your Internet services, please refer to its user manual.   Your Xfinity Gateway comes with a default WiFi network name and password. If you have never personalized your WiFi network name and password, you can retrieve your default WiFi information on the side or bottom panel of your Gateway:     If you change your password from default settings (strongly recommended), you can access the information several ways: Xfinity My Account Online Xfinity My Account App for Mobile Devices Xfinity xFi X1 TV Box (View Only) Xfinity Wireless Gateway Admin Tool Any time you change a WiFi name or password, you must reconnect all your WiFi-enabled devices by entering the updated network name and password under the device's WiFi settings. **Note**:   Xfinity Gateways provide dual-band (2.4 GHz and 5 GHz) functionality and the ability to broadcast two networks. If you have an xFi Gateway (Arris 1682G, Cisco 3941T, Arris 3482G, Technicolor CGM4140COM, Cisco DPC3939 or Arris X5001), we strongly recommend using the   same network name and password for both bands. Doing so allows the device to optimize network traffic and improve connectivity. Xfinity My Account Online To access your WiFi information via My Account using a web browser your desktop, laptop or mobile device: Log into   My Account If you do not remember your Xfinity username and password, please   reset your password. Click   Settings   on the top of the page. (You can also click   Manage Settings   on the right-hand side or scroll down and select the   Manage Internet   tile.) Click   WiFi Network & Password. Click   Edit. From here you can change your WiFi network's name and password. Xfinity My Account App for Mobile Devices The Xfinity My Account app for mobile devices allows you to manage your Xfinity services and account settings on-the-go. Download for Apple devices Download for Android devices Log into the Xfinity My Account app. Click   Internet   on the bottom navigational menu. Click on the image of the individual Gateway you wish to edit. Click   Show WiFi settings   to view your WiFi information. Click   Change WiFi Settings   to modify these settings. If you have created an xFi account to manage your home WiFi, you will be directed to the   xFi portal.     Xfinity xFi xFi provides Xfinity customers the ability to personalize and control their home WiFi experience. To access and manage your WiFi information: Login at   www.xfinity.com/myxFi   or via the Xfinity xFi app (Download   Apple   /   Android). At the top of the   Overview   page, your WiFi name(s) is displayed. To see your password, touch or click   Show Passwords. To make changes, touch or click   Edit WiFi. Select   Apply Changes   after making any updates. Note:   To access Xfinity xFi, you must be an Xfinity Internet customer with an xFi Gateway. For additional information, please see   our Xfinity xFi Overview. X1 TV Box (View Only) For xFi Users If you have created an xFi account, the X1 TV Box offers perhaps the fastest way to access your WiFi network name and password. Using the X1 Voice Remote, press the microphone button and ask, "What's my WiFi password?" or "What is my WiFi information?" The password(s) and network name(s) will appear on the screen. You can also access your WiFi information via X1 TV Box's menu. Press the   xfinity   button on your remote control and select the   Apps   icon. Scroll down to the   Xfinity   row and then select the   Xfinity xFi app. Select   Show Wifi Password. Note:   You can navigate to the   People   and   Devices   sections to view all the connected devices in your home and pause WiFi access for a specific device or group of devices. For Xfinity Internet Subscribers without xFi Press the   xfinity   button on your remote. Scroll to the right in the menu provided and select the   gear   icon. Scroll down in the menu and select   Help. Scroll to the right and select the   WiFi tile   located under the   Troubleshooting   section. Your WiFi network name(s) and password will be displayed. Xfinity Wireless Gateway Admin Tool While many find that My Account, xFi and X1 are their preferred tools for accessing WiFi information, you may also wish to use the Xfinity Admin Tool if you are a more advanced user. Connect a laptop, computer or mobile device to your home Internet network either by WiFi or an Ethernet cable that is connected directly to your Wireless Gateway. Open a web browser and go to the Admin Tool (http://10.0.0.1). This is the wireless gateway's administration site. The default settings to access the Admin Tool are: Username: admin Password: password (case-sensitive) Click   Login. **Note**:   If you previously changed your Admin Tool password, you will need to use your new login information. If you don't remember your Admin Tool password, you will need to factory reset your Wireless Gateway. On the left navigation menu, select   Gateway, then   Connection   and then   WiFi. Under Private WiFi Network, you'll see the Name (SSID) of your WiFi network. Click Edit. If two network names display, click edit for both 2.4 GHz and 5GHz bands to view each band's settings. Check the box next to   Show Network Password   and the password will be displayed. After making changes, click   Save Settings.   How to Find Your WiFi Information on an Approved Modem and/or Router If you don't have an Xfinity Wireless Gateway but use an approved modem and/or router with your Xfinity Internet service, you can retrieve your WiFi network name and password by consulting your equipment manufacturer's user manual. Visit  MyDeviceInfo  and click on the link specific to your equipment to see more product/technical support information.     Additional Resources Manage Your Home WiFi with xFi Discover how easy it is to personalize and manage family WiFi. Share Your Network and Password information with Friends and Family It's easy to share your WiFi information with your friends and family. Having trouble staying connected to your WiFi network? Check out how to troubleshoot Internet connections. Connect Your Devices For step-by-step instructions, including a brief video, on how to connect different kinds of devices, read about connecting to a WiFi network.   How to View and Change Your WiFi Network Name and WiFi Password Instructions for viewing and changing your WiFi Name and Password for Wireless Gateways.
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 Help protect your computer with Norton Security Online. Xfinity is committed to keeping you and your family safe online. Available at no extra cost to Xfinity Internet customers, Norton Security Online helps protect your PC, Mac and mobile device from online threats.   Download Norton Security Online on your PC Downloading Norton's suite of software on your PC is a breeze. Just follow these steps: Have your   Xfinity username   and   password   ready. If you don't know your Xfinity username, you can find it using the   online Xfinity username recovery lookup tool. Forgot or lost your password? Reset it now with our   password reset tool. Uninstall any existing security software from your computer, including previous versions of Norton. Directly   download Norton Security Online. Enter your Xfinity username and password if prompted. Create or log in to your Norton account and then follow Norton's installation steps. Questions on installation?   View additional information on PC installation. Looking to install on a   Mac   or   mobile device? Install instructions for Mac and mobile are also available. Learn more about other Internet security products and services and take full advantage of security benefits on our   site.   Features If you're already a paying Norton subscriber and would like to switch to our complimentary subscription included with Xfinity Internet,   follow these steps. **Note**:   If you discontinue your Xfinity Internet subscription, your complimentary Norton Security Online license will also be discontinued. If you've never used the suite of Norton security software before, check out what it does: Helps secure multiple PCs, Macs, smartphones and tablets with a single subscription. Helps safeguard your private and financial information. Manages protection for your devices with an easy-to-use web portal. Remembers, helps secure and automatically enters your usernames and passwords. Alerts you about risky Android apps before you download them. Is easy to install and use.   Norton Security Online System Requirements **Note**:   Norton Security Online can be downloaded and activated on up to five devices.   Check out the latest system requirements.   Operating Systems Supported Windows Mac Mobile device   I have a Windows computer Operating Systems Microsoft Windows 10 (All versions except Windows 10 S) Microsoft Windows 8.1 or later (32-bit and 64-bit) Microsoft Windows 8 and Windows 8 Pro (32-bit and 64-bit) Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 or later Microsoft Windows Vista (32-bit and 64-bit) with Service Pack 1 or later (Note:   New features are no longer supported on Windows Vista operating systems) Microsoft Windows XP with Service Pack 3 (Note:   New features are no longer supported on Windows XP operating systems.)   Hardware Processor For Windows 10/8/7/Vista: 1 GHz For Windows XP: 300 MHz RAM For Windows 10: 2 GB (minimum of 512 MB RAM required for Recovery Tool) For Windows 8/7: 1 GB (32-bit) or 2 GB (64-bit) (minimum of 512 MB RAM required for Recovery Tool) For Windows Vista: 512 MB For Windows XP: 256 MB Hard disk space 300 MB of available hard disk space   Browser Support for Vulnerability Protection The following browsers are supported for Vulnerability Protection. Microsoft Internet Explorer 8.0 or higher (32-bit and 64-bit) 1,2 Mozilla Firefox (32-bit and 64-bit) 2 Google Chrome (32-bit and 64-bit) 2   Browser Support for Phishing Protection, Safe Search and Password Management The following browsers are supported for Phishing Protection, Safe Search, and Password Management. Microsoft Internet Explorer 8.0 or higher (32-bit and 64-bit) 1,2 Mozilla Firefox (32-bit and 64-bit) 2 Google Chrome (32-bit and 64-bit) 2 Microsoft Edge 3   Email Clients Norton Security supports email scanning on all POP3 compatible email clients. Support for Antispam The following email client is supported for Antispam: Microsoft Outlook 2003 and later 1  Some protection features are not available in Microsoft Internet Explorer 10.0 or later. 2  As made available by Symantec within your service period. 3  Norton Identity Safe support for Microsoft Edge browser is currently available in English only. I have a Mac Operating system updates contain critical security-related updates and it is a security best practice to always update to the latest version of the operating system. We encourage you to upgrade to the latest version of Mac OS X. Operating systems Norton Security for Mac OS X will only support the latest and two previous versions of the Mac OS X operating system. Hardware Mac computer with Intel Core 2 Duo, core i3, Core i5, core i7, or Xeon processor 2 GB of RAM 300 MB of available hard disk space Internet connection for LiveUpdate   Browsers Supported Safari 1,2 Mozilla Firefox 1,2 Google Chrome 1 1   As made available by Symantec within your service period. 2   Supports current and the most recent previous 32-bit major releases. I have a Mobile device To successfully install Norton Mobile Security, your device must meet the following minimum requirements: System requirements for Android Operating systems Android 4.0.3 or later Device requirements Android tablet or Phone with 15 MB storage space Browser Support for Web Protection ​Android standard Internet browser Google Chrome 18 for Android, or later Mozilla Firefox for Android 37.0.2 or later Opera 8.0 or later Samsung standard browser 1.0 or later Requires an active Internet connection for device registration and to use the web-based Anti-Theft features.   System requirements for iOS Operating systems iOS 8.0 or later   System requirements for Windows Norton Mobile Security is not compatible with Microsoft Windows 10 Mobile.   For more information about Norton Security Online, check the Norton website here: https://support.norton.com/sp/en/us/norton-security/current/info?abproduct=Norton+Security&abversion...   If you have any questions/comments, please let us know by starting a new thread.
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Question   Need to turn off the 5gz Wifi network and only run the 2.4gz so I can install my security cameras (Zmodo), how do I do this?   Answer   Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows guests to sign in and connect without sharing your secure network password. Your Home Hotspot is included with your service at no additional charge. To learn how to enable or disable your Xfinity WiFi Home Hotspot, please read the instructions below. Notes: Xfinity WiFi hotspots are available at no extra charge if you rent an Xfinity Gateway, including the xFi Advanced Gateway (model numbers TG3482G, CGM4140COM), xFi Gateway (model numbers DPC3939, DPC3941T, TG1682G), and Xfinity Gateway 2 (model numbers Arris TG852G and TG862G, Technicolor TC8305C). Find your Gateway make and model by looking at the UPC seal located on the bottom or back of your device. We encourage you to keep the Xfinity WiFi Home Hotspot feature enabled, as it allows more people to enjoy the benefits of Xfinity WiFi.     Enable or Disable the Xfinity WiFi Home Hotspot Feature in My Account Go to   https://customer.xfinity.com/#/settings/security/hotspot. Sign in to your account using your Xfinity username and password. Click   Turn Off   or   Turn On   to disable or enable your public hotspot. (Note:   Your default hotspot status is enabled.) Confirm your selection. A confirmation message will appear.   **Note**:   If you are presented with information about Xfinity WiFi but do not see the option to   Turn On   or   Turn Off, you have a device that is not eligible for the feature and is not broadcasting a public hotspot signal. To learn more about the home hotspot feature, to find a hotspot near you, or to download the Xfinity WiFi Hotspots app, visit   xfinity.com/wifi.     Hiding or Disabling Your In-Home WiFi Network in the Local Admin Tool Begin by connecting to your WiFi network and accessing 10.0.0.1 from a web browser. Navigate to   Gateway > Connection > Wi-Fi, where you will see your private WiFi network name(s) displayed.   If you would like to hide your WiFi network from broadcasting (this will prevent your WiFi name from being visible in a list of networks), uncheck the   Enabled   box in the   Broadcast Network Name (SSID)   field at the bottom of the page. If you would like to disable the radio that transmits your WiFi network's signal (this will disable your WiFi), select   Disable   in the   Wireless Network   field. To complete either change, click   Save Settings   at the bottom of the page.   To complete either change, click   SAVE SETTINGS   at the bottom of the page.     Hiding Your In-Home WiFi Network in Xfinity xFi Visit   www.xfinity.com/myxFi   or open the Xfinity xFi app and sign in with your Xfinity username and password. Navigate to the   Network   section, where you will see your WiFi name(s) displayed at the top of the page.   If you would like to hide your WiFi network from broadcasting, select   Edit   next to your   WiFi   name. A new dialog window will appear. Uncheck   Broadcast WiFi Name   and select   Apply Changes   at the bottom of the dialog window. ​ **Note**:   You cannot disable your WiFi network in Xfinity xFi.     Learn More Read more about turning your Xfinity WiFi Hotspot On or Off. Read more about hiding or disabling your in-home WiFi Network. Read about the most common   Xfinity WiFi Home Hotspot questions. See   Xfinity WiFi Home Hotspots   to learn more about the nation's largest and fastest WiFi network.
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To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be supported, customers should ensure that their email application is set up through the secure Port 995. If your application is configured through Port 110, you’ll need to make a few updates to continue to use your Xfinity email. Please locate your email application below for instructions on changing your port settings.       Updating Third Party Email Application POP Port Settings Outlook 2007, 2010, 2013 or 2016 Open Outlook. Click the   File   menu (Outlook 2010, 2013 or 2016) or   the Tools menu (Outlook 2007). Click the   Account Settings   button. Select your Xfinity email address and click   Change. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click   More Settings   in the lower right. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.     Mac (Apple) Mail Open Mac Mail. Click the   Mail   menu. Click   Preferences. Click   Accounts. Select your Xfinity email address. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   button to the right. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Windows 10 Open Windows 10. Select the   cog   icon in the bottom left-hand corner, then select   Manage Accounts   from the right sidebar. Select your email account from the list. Select the   Change mailbox sync settings   option at the bottom of the page. Scroll down, then select   Advanced mailbox settings. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Select   Done   and   Save.      Outlook Express Open Outlook Express. Click   Tools. Click   Accounts. Select your Xfinity email address, then click   Properties. Click   Servers. Verify that the account type says   POP3. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.       Windows Live Mail Open Windows Live Mail. Right-click on the account at left, then click   Properties. In the   Properties   window, click on the   Servers   tab to verify that the incoming mail server type is set to   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.       Thunderbird Open Thunderbird. Click   Tools. Click   View settings for this account. Click   Server Settings. Verify that the server type says   POP. If the server type says   IMAP, no changes are needed. Change the port to   995. Ensure   SSL/TLS   is selected under   Connection Security. Click   OK.     Other Port settings can generally be found in your email application's   Account Settings,   Properties   or   Preferences   section. If your email application is not listed above, please consult your email application developer for instructions on changing your POP account settings.   Frequently Asked Questions Why is access to email through Port 110 being blocked? We are blocking this port because it is not encrypted and may leave your email account information vulnerable to being compromised. No accounts have been compromised; however, this change will help to provide you and your personal information with the best level of protection possible. Can I still access my email through POP? Yes. Port 995 with SSL is secure and is the recommended port for POP. You can update your Incoming Mail Server Port to 995 with SSL to continue to receive mail without any change to your experience. Will changing the email settings affect how I receive emails or manage my mailbox? We recommend that you switch from POP Port 110 to Port 995, which will not affect how you receive emails or manage your mailbox. If you wish to change from POP to IMAP, please move any emails or folders that you wish to save into your new IMAP account  before   deleting the POP account to prevent any impact to your experience. Please see  Switching from POP to IMAP  for additional details. What will happen if I do not update my port settings? After access to the port is blocked, you will receive an error message in your third-party email application when attempting to access your Xfinity email. You will continue to be able to access your email through Xfinity Connect webmail, the Xfinity Connect app or any email application without any impact. When do I need to make these updates? Please update your settings prior to December 2018 to ensure that you can continue using email with your third-party email application after Port 110 is blocked. If you update your settings after port access has been blocked, any email received while blocked will appear in your inbox once you have updated your port settings.       Learn more about updating your Xfinity Email POP Port Settings
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10 Tips to help fix your Xfinity Internet connection
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 Xfinity Internet customers can receive a special discount on LifeLock memberships. Xfinity Internet customers can sign up for a membership to LifeLock at a special discounted price through   internetsecurity.xfinity.com   Frequently Asked Questions:   What is identity theft? Identity theft can impact more than just your credit cards. Identity theft occurs when your personal information is stolen in order to take over or open new accounts, file fake tax returns, rent or buy properties or do other criminal activities in your name – for their gain and your loss.   What is LifeLock? LifeLock is a leading provider of comprehensive identity theft protection.   What is identity theft? Identity theft can impact more than just your credit cards. Identity theft occurs when your personal information is stolen in order to take over or open new accounts, file fake tax returns, rent or buy properties or do other criminal activities in your name – for their gain and your loss.   What is LifeLock? LifeLock is a leading provider of comprehensive identity theft protection.   How does LifeLock work? LifeLock helps protect your identity with three layers of protection: •   Detect & Alert   – LifeLock helps detect a wide range of threats and will alert you by phone2, email and text if they find potentially suspicious activity.1 •   Restore   – If you become a victim of identity theft while you’re a LifeLock member, LifeLock’s dedicated Identity Restoration Specialist will work with you from start to finish to help fix the issue. •   Reimburse   – If you’re a victim of identity theft, LifeLock helps protect you with their Million Dollar Protection™ Package3, including reimbursement for stolen funds—based on the limits of your plan.   What is the advantage of signing up for LifeLock through Xfinity? Xfinity Internet customers can receive a special discount on a LifeLock membership. Visit internetsecurity.xfinity.com to learn more about LifeLock and take advantage of the special discount.   Why should I choose LifeLock? Obviously, no one can prevent identity theft or monitor all transactions at every business, but LifeLock has been providing identity protection services since 2005. They use unique data and patented technology to provide identity threat detection, identity alerts1 and restoration services.   Doesn’t my bank already protect my accounts? Keep in mind that identity theft can be more than your existing accounts. Identity theft is when your personal information is stolen and used to commit crimes, file fake tax returns, get medical procedures, open new accounts, buy or rent properties and more in your name. If you are a victim of identity theft while a LifeLock member, you’ll have an Identity Restoration Specialist on your side.     LifeLock Disclaimers: No one can prevent all identity theft. 1. LifeLock does not monitor all transactions at all businesses. 2. Phone alerts made during normal local business hours. 3. Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at:   LifeLock.com/legal. 
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Tips for troubleshooting your Xfinity Gigabit Internet Speed
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***Created by our   Community Users***   I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth set to your Comcast login.  The default port 25 won't work and port 465 won't work.   Here is how:   configure the management name/pin. login as management to the the web UI browser, http://printer-ip/ change the SMTP TX port to 587, find it at System Settings -> Network Settings -> TCP/IP Settings -> Port Number Settings Enter the info in E-Mails Settings System Settings -> Network Settings -> E-Mail Setting SMTP Server Addess: smtp.comcast.net E-Mail Address: your@address Check Use SMTP Auth Enter your username: your@comcast.net Check Set/Change Password Password: Your password.      5. Instruction says to power cycle for the new settings, do it.   Good Luck!
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This article provides information and links if you  think your computer is infected.
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How to find a compatible modem with your Xfinity Internet service
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  This article outlines how to activate your Xfinity Internet/Xfinity Voice service if you rent an Xfinity xFi Gateway (Arris 1682G, Cisco 3941T, Arris 3482G, Technicolor CGM4140COM or Cisco DPC3939). To determine the type of Gateway you have, check the make and model information located on the bottom of your device. You can also log in to  My Account  and select  Devices  to view the make and model of your Gateway.   If you do not have an xFi-compatible Gateway, please see the activation instructions for other Wireless Gateway devices.     Activation Instructions Before you start: Download the Xfinity xFi app for free from the Apple App Store or Google Play. Launch the Xfinity xFi app and sign in using your Xfinity username and password. (You must be the primary or an unrestricted secondary user to access.) Select   I'm setting up my Wireless Gateway. After activation you can continue to use the Xfinity xFi app to manage your home network. Select   Get Started   to begin the process of setting up your Gateway. The entire process should not take longer than 20 minutes.   Select   Use Camera   to scan the QR code on the side or back of the device. The QR code should contain all of the information needed to begin activation. You may also be prompted to grant the Xfinity xFi app permission to access your smartphone's camera.   Note:   If your device does not have a QR code to scan, you will need to enter the 12-digit CM MAC number found on the side or back of the Gateway. Select   Enter Code Manually   and follow the on-screen prompts. You may also be prompted to enter the CM MAC number even if your device has a QR code if we need additional information. Your smartphone's camera will open within the Xfinity xFi app. Find the QR code and focus the camera on it. Once the QR code has been successfully scanned, you will see a green check mark. Note:   Keep your smartphone as steady as possible. If the camera has trouble focusing on the QR code, try slowly moving your smartphone away from and towards the QR code. The app will then take you through the necessary steps to set up your Gateway (modem/router) and activate your Xfinity Internet/Xfinity Voice service. For the best WiFi coverage, set up the device in the most centrally located place in your home where there is also a cable outlet. Also, avoid placing the device in your basement or attic as this can interfere with your WiFi signal. Keep it out of cabinets or closets, and make sure it is off of the floor. Select   Next   to proceed through these tips. Once you've found the best spot for your Gateway, follow the instructions to connect the coaxial cable and power cord. The lights on the front of your Gateway will flash and blink as the device prepares for activation. Select   Ready to Go!   to continue.   Now that your Gateway is connected, it's time to personalize your home WiFi network name and password. Enter a WiFi name and password that is easy to remember and secure. Select   Next. Confirm the WiFi name and password you entered are correct. If you need to make changes, simply select the back arrow in the top left-hand corner of the screen. If you are also activating Xfinity Voice, you will see your phone number on this screen. Select   Confirm and Finish Up. Note:   For customers swapping an existing xFi Gateway with a new one, you may be presented with the WiFi name and password associated with your previous device. You can choose to keep them the same, or create a new WiFi name and password. If you change the name/password, you'll need to reconnect all your devices using the new information. Your home network setup will now begin. This can take up to 10 minutes to complete. You will also be prompted to enable push notifications to be alerted when activation is complete. Once your Gateway is activated and your WiFi is ready to go, you'll be presented with instructions on how to connect to your new WiFi network. Two shortcuts are provided to make this process even easier. Simply copy your WiFi password to your clipboard by selecting   Copy   and then   Go to Settings. From there, go to the WiFi settings on your device, wait for your new WiFi name to show in the list of available networks, join the network and then paste your password to connect. Remember, you'll need to connect all of your WiFi-enabled devices using the WiFi name and password you created. Select   Continue to XFINITY xFi   to access home network personalization and control features, for example the ability to see who's most active on your network, troubleshoot any connection issues, and block inappropriate content and network threats. To learn more about xFi features, see the   overview for Xfinity xFi Web Portal and Mobile App.
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How to turn Bridge Mode on and off on Xfinity modem
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Congressional Review Act (CRA) Bill- Comcast Consumer Privacy
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How to connect to an Xfinity WiFi Hotspot
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In order to keep your Wifi network secure you may need to change your Xfinity Wifi password. Here are a couple of different ways to get that completed. 
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***Created by our Community Experts***     EXPORT   Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in) You will be interested in the Export Data option - you can click on Configure and will be permitted to browse your system for a location to save the data to.  You can create an Identity Safe BU folder in my Documents or on your desktop - but the choice of location is yours.  Select a location you will remember.   IMPORT   Identity Safe Data. Once NSS is installed, go back to the Identity Protection Settings page (above) and Select Import Data by clicking configure.  If you set a password when you saved the data, enter that password, the location of where you saved the data and then click OK.  Your Identity Safe data should be restored to what you had before you uninstalled Norton.
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