Community Forum

Internet

Top Contributors
Sort by:
Question   My Comcast Internet services were just installed, how do I find my WiFi network?     Answer   The following instructions are for Xfinity Wireless Gateways only. If you use an approved third-party modem or router for your Internet services, please refer to its user manual.   Your Xfinity Gateway comes with a default WiFi network name and password. If you have never personalized your WiFi network name and password, you can retrieve your default WiFi information on the side or bottom panel of your Gateway:     If you change your password from default settings (strongly recommended), you can access the information several ways: Xfinity My Account Online Xfinity My Account App for Mobile Devices Xfinity xFi X1 TV Box (View Only) Xfinity Wireless Gateway Admin Tool Any time you change a WiFi name or password, you must reconnect all your WiFi-enabled devices by entering the updated network name and password under the device's WiFi settings. **Note**:   Xfinity Gateways provide dual-band (2.4 GHz and 5 GHz) functionality and the ability to broadcast two networks. If you have an xFi Gateway (Arris 1682G, Cisco 3941T, Arris 3482G, Technicolor CGM4140COM, Cisco DPC3939 or Arris X5001), we strongly recommend using the   same network name and password for both bands. Doing so allows the device to optimize network traffic and improve connectivity. Xfinity My Account Online To access your WiFi information via My Account using a web browser your desktop, laptop or mobile device: Log into   My Account If you do not remember your Xfinity username and password, please   reset your password. Click   Settings   on the top of the page. (You can also click   Manage Settings   on the right-hand side or scroll down and select the   Manage Internet   tile.) Click   WiFi Network & Password. Click   Edit. From here you can change your WiFi network's name and password. Xfinity My Account App for Mobile Devices The Xfinity My Account app for mobile devices allows you to manage your Xfinity services and account settings on-the-go. Download for Apple devices Download for Android devices Log into the Xfinity My Account app. Click   Internet   on the bottom navigational menu. Click on the image of the individual Gateway you wish to edit. Click   Show WiFi settings   to view your WiFi information. Click   Change WiFi Settings   to modify these settings. If you have created an xFi account to manage your home WiFi, you will be directed to the   xFi portal.     Xfinity xFi xFi provides Xfinity customers the ability to personalize and control their home WiFi experience. To access and manage your WiFi information: Login at   www.xfinity.com/myxFi   or via the Xfinity xFi app (Download   Apple   /   Android). At the top of the   Overview   page, your WiFi name(s) is displayed. To see your password, touch or click   Show Passwords. To make changes, touch or click   Edit WiFi. Select   Apply Changes   after making any updates. Note:   To access Xfinity xFi, you must be an Xfinity Internet customer with an xFi Gateway. For additional information, please see   our Xfinity xFi Overview. X1 TV Box (View Only) For xFi Users If you have created an xFi account, the X1 TV Box offers perhaps the fastest way to access your WiFi network name and password. Using the X1 Voice Remote, press the microphone button and ask, "What's my WiFi password?" or "What is my WiFi information?" The password(s) and network name(s) will appear on the screen. You can also access your WiFi information via X1 TV Box's menu. Press the   xfinity   button on your remote control and select the   Apps   icon. Scroll down to the   Xfinity   row and then select the   Xfinity xFi app. Select   Show Wifi Password. Note:   You can navigate to the   People   and   Devices   sections to view all the connected devices in your home and pause WiFi access for a specific device or group of devices. For Xfinity Internet Subscribers without xFi Press the   xfinity   button on your remote. Scroll to the right in the menu provided and select the   gear   icon. Scroll down in the menu and select   Help. Scroll to the right and select the   WiFi tile   located under the   Troubleshooting   section. Your WiFi network name(s) and password will be displayed. Xfinity Wireless Gateway Admin Tool While many find that My Account, xFi and X1 are their preferred tools for accessing WiFi information, you may also wish to use the Xfinity Admin Tool if you are a more advanced user. Connect a laptop, computer or mobile device to your home Internet network either by WiFi or an Ethernet cable that is connected directly to your Wireless Gateway. Open a web browser and go to the Admin Tool (http://10.0.0.1). This is the wireless gateway's administration site. The default settings to access the Admin Tool are: Username: admin Password: password (case-sensitive) Click   Login. **Note**:   If you previously changed your Admin Tool password, you will need to use your new login information. If you don't remember your Admin Tool password, you will need to factory reset your Wireless Gateway. On the left navigation menu, select   Gateway, then   Connection   and then   WiFi. Under Private WiFi Network, you'll see the Name (SSID) of your WiFi network. Click Edit. If two network names display, click edit for both 2.4 GHz and 5GHz bands to view each band's settings. Check the box next to   Show Network Password   and the password will be displayed. After making changes, click   Save Settings.   How to Find Your WiFi Information on an Approved Modem and/or Router If you don't have an Xfinity Wireless Gateway but use an approved modem and/or router with your Xfinity Internet service, you can retrieve your WiFi network name and password by consulting your equipment manufacturer's user manual. Visit  MyDeviceInfo  and click on the link specific to your equipment to see more product/technical support information.     Additional Resources Manage Your Home WiFi with xFi Discover how easy it is to personalize and manage family WiFi. Share Your Network and Password information with Friends and Family It's easy to share your WiFi information with your friends and family. Having trouble staying connected to your WiFi network? Check out how to troubleshoot Internet connections. Connect Your Devices For step-by-step instructions, including a brief video, on how to connect different kinds of devices, read about connecting to a WiFi network.   How to View and Change Your WiFi Network Name and WiFi Password Instructions for viewing and changing your WiFi Name and Password for Wireless Gateways.
View full article
This article provides information and links if you  think your computer is infected.
View full article
Details on the personalization and control features available with Xfinity xFi.
View full article
***Created by our Community Experts***     EXPORT   Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in) You will be interested in the Export Data option - you can click on Configure and will be permitted to browse your system for a location to save the data to.  You can create an Identity Safe BU folder in my Documents or on your desktop - but the choice of location is yours.  Select a location you will remember.   IMPORT   Identity Safe Data. Once NSS is installed, go back to the Identity Protection Settings page (above) and Select Import Data by clicking configure.  If you set a password when you saved the data, enter that password, the location of where you saved the data and then click OK.  Your Identity Safe data should be restored to what you had before you uninstalled Norton.
View full article
Learn about what a home network is and why you need one.
View full article
In order to keep your Wifi network secure you may need to change your Xfinity Wifi password. Here are a couple of different ways to get that completed. 
View full article
This article explains how to clear your Internet browser history on Safari, Internet Explorer, Firefox, Chrome, and EDGE
View full article
 I have no Internet access and  the US and DS buttons on the modem are blinking. How do I solve this?
View full article