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Once you have WiFi in your home, you’ll want to make sure you’re getting the most out of your connection. Older equipment and poor network configuration can slow down the speed of your WiFi connection in your home, which could lead to slower downloads, lagging online games and streaming video, and overall slower Internet performance. What else can impact the speed or performance of your network? Number of WiFi devices on your home network Interference from neighboring WiFi networks Limitations of individual WiFi devices Distance between the wireless gateway and your WiFi-enabled device (i.e. mobile phone, tablets, laptop, etc.) Physical factors (i.e. home construction, apartment vs. single home) Here are a few ways to improve your WiFi network. Wireless Gateway Placement Place your Gateway, modem or router in the most central location of your home, preferably on the main floor instead of the attic or basement. Make sure it is at least a couple of feet off of the floor and confirm that the coax cable connection is finger tight. Avoid putting your Gateway or router in cramped spaces or next to anything that can block the WiFi signal. The best position is in an open space away from thick surfaces (e.g., concrete walls) and other household electronics that may cause interference with the WiFi signal, such as baby monitors, cordless phones, microwave ovens, refrigerators and Bluetooth-connected devices. **Note**:  Consider adding Xfinity xFi Pods to help extend your home WiFi coverage throughout your home. To learn more and purchase, go to  xfinity.com/xfipods .   Minimize Interference For the best WiFi reception and the least interference from nearby wireless networks, place your wireless gateway in an open area, away from: Walls Furniture Metal surfaces (including computer cases) Halogen/fluorescent lighting Microwaves and refrigerators TVs and computer monitors Cordless phones (excluding DECT or 900MHz models) Baby monitors Large amounts of water (like aquariums and water heaters) Keep in mind that the WiFi-capable devices you connect to your in-home network play as important a role as the wireless gateway when it comes to range and speed issues. Additionally, locations that tend to have high WiFi usage, such as crowded neighborhoods and apartments, may affect your speeds, especially during peak hours.   Regularly Reboot Your Equipment Rebooting (or restarting) your Gateway, modem or router is good for the device's health and for your home WiFi performance. Doing this allows the device to update its software, if necessary, which can help optimize your connection and speed. Learn how to restart your WiFi equipment.   Confirm Your WiFi Network Sometimes you may be connected to your Gateway's public WiFi hotspot network ( xfinitywifi ) or secure hotspot network ( XFINITY ), which can limit your WiFi speed. Go to the WiFi settings of your device to make sure you're connected to your personal in-home WiFi network.   Connect High-Bandwidth Devices via Ethernet Whenever possible, plugging stationary devices directly into your Gateway or router using an Ethernet cable may provide optimal connectivity. For example, it's ideal for desktop computers, gaming consoles and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies or TV shows).   Check Bridge Mode and Antennae for Third-Party Routers If you use your own router along with your Gateway, make sure the Gateway is in bridge mode. Learn more about  bridge mode . You'll also want to position the antennae of your router so that one is pointing vertically (12 o'clock), and the other one is pointing horizontally (either 3 or 9 o'clock) to broadcast the strongest signal.   Consider a Different Speed Option If many devices access your home WiFi network at the same time, you may want to consider a higher speed tier to improve your network's performance. We offer several speed options to serve your needs. Visit My Account to see which level of Internet service you have and the upgrade options that are available.   Other Considerations If you use a separate router along with the wireless gateway, make sure the wireless gateway is in bridge mode. (See   Enable or Disable Bridge Mode on a Wireless Gateway.) To find out more about wireless networking, please see   What is WiFi?   to find out what WiFi is and how it works. For information on home networking and how to set up a home network, see   What is Home Networking?   Upgrading Your Modem Comcast provides several levels of Internet service offering different speeds, such as Performance, Blast! and Extreme 105 or Extreme 150. Your level of service is listed on your billing statement. Because some older modems and gateways can’t adequately support higher levels of Internet service, you may still be accessing the Internet at slower speeds, even if you’ve upgraded your plan. If you lease a modem/gateway from Comcast, you’ll want to upgrade your modem/gateway to make sure you’re getting the fastest network speeds possible. You can find a list of Comcast-approved modems and their specifications at the   DOCSIS Device Information Center. To find out more about upgrading your equipment, see   Upgrade Your Wireless Network Equipment.   For more information, see https://customer.xfinity.com/help-and-support/internet/improve-your-wireless-home-network/   Other Factors That May Impact WiFi Connectivity: Technical limitations of personal devices (e.g., an older phone that can't handle faster speeds, out of date operating systems, etc.) The distance between personal devices and your Gateway/modem/router Older devices which could be consuming bandwidth and slowing down your network
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How to connect to an Xfinity WiFi Hotspot
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 I have no Internet access and  the US and DS buttons on the modem are blinking. How do I solve this?
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    1) Directly connect to your modem via ethernet.  Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networking issues. If the speeds are still poor, concentrate on modem/signal issues. Do not test speeds over WiFi. 2) Test your speeds on Xfinity's network. Use   http://speedtest.xfinity.com/   as your primary speed test. This means you'll be testing on Xfinity's network exclusively. This eliminates routing or internet congestion as potential problem sources. 3) Verify that your modem is approved for gigabit speeds See   Approved Xfinity modems and gateways. Or   My Device Info. 4) Verify that your modem is provisioned for gigabit speeds.  To find your speed tier v isit My Device Info . After you log into your account, your speed tier will be displayed on the left-hand side of your screen. Alternatively, you can   view the speed tier to which you are subscribed here . Sign in and scroll down to the data usage graph area. If your modem displays a bootfile it should look something like this: d11_m_xxx_gigabit_c01.cm 5) Verify that you have 10/100/1000 (Gigabit) network adapters.  No USB adapters. Verify that the adapter is set for Gigabit speeds, full duplex. 6) Verify that you meet the minimum system requirements.   Xfinity Internet Minimum System Requirements   -   For Speeds up to 1 Gigabit per second Operating System Windows 10 (64 bit) or newer or Mac   OSX   10.8 or newer. Visit the   Microsoft Windows lifecycle fact sheet or   Mac OS X Support overview   for their latest operating system information. Browser Google Chrome 56.0.2924, Microsoft Edge (64-bit), Mozilla Firefox 52 (64-bit) or Safari 8 or newer. For more information about different browsers or to download a new one, visit   whatbrowser.org. Ethernet Cable Cat5e or Cat6 Ethernet cable. Note:   Due to Ethernet overhead, actual download speeds are limited to 940 Mbps over a hardwired connection. Ethernet 10/100/1000 Gigabit Ethernet interface or adapter for wired connection CPU/Processor Intel Dual Core i5 or better or AMD Ryzen 5 or better Memory 8 GB of RAM minimum Hard Drive / Space 64 GB or larger SSD recommended to achieve maximum download speeds   7) Make sure your signal levels meet specifications. See   the troubleshooting guide. And/or watch a how-to video. The video is also available at the bottom of this post.  8) Turn off security software briefly and test speeds. Antivirus and malware software can significantly impact speeds if they are too restrictive. Do not run multiple antivirus programs. Your operating system may also have overly restrictive security settings. 9) Boot into safe mode with networking and test speeds. If your speeds are good, concentrate on software issues. If your speeds are poor, concentrate on hardware issues. For   Windows 10:  Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power   > Restart. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. After your PC restarts, you'll see a list of options. Select  5 or F5 for Safe Mode with Networking. To load your   Mac   in Safe Mode (aka Safe Boot), press and hold the   Shift   key while it boots. You can stop holding the   Shift   key when you see an Apple logo and progress bar. To leave Safe Mode, just reboot your Mac. 10) Ask for help on the forums. The community will often be able to offer you sage advice. An employee can check your modem/node health and review current and historical reports related to your modem.  11) Request a tech visit. If all else fails, schedule a tech visit. Techs have specialized testing equipment such as the XMT, an ODROID-based device designed specifically to test speeds.  They can determine definitively if it's an Xfinity issue or a wiring/home networking issue.  
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This article provides you with some tips for troubleshooting your XFINITY Internet connection
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This article provides information and links if you  think your computer is infected.
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Congressional Review Act (CRA) Bill- Comcast Consumer Privacy
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In order to keep your Wifi network secure you may need to change your Xfinity Wifi password. Here are a couple of different ways to get that completed. 
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Please note:  These instructions should also be followed if changing from one Norton product to another. ie a paid/trial subscription from Norton to the Comcast version, or a version upgrade of NSS which is more than one upgrade old.   If you use Identity Safe, backup your Identity Safe data (See Export instructions here-   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs )   After it is uninstalled, run the Norton Remove and Reinstall Tool following the instructions here:  http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=partner&pvid=&docurl=20...   After running the Removal Tool, reboot and download and install a fresh copy of NSS from here:  http://constantguard.comcast.net/norton?cid=NET_33_601   Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update, complete the Import portion of the instructions here for Identity Safe Data here -   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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If you use Identity Safe, backup your Identity Safe data See Export instructions here  http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs ) Please Note:  During the uninstall of NSS, you should select the top option "I plan to reinstall a Norton Product in the future.  Please leave my settings behind."  The reason for the backup (Export/Import of ID Safe data) is a safety factor.     Follow the instructions found here:  http://constantguard.comcast.net/norton?cid=NET_33_601 to download and install a fresh copy of NSS.   Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update,if your Identity Safe data was not reinstalled, complete the Import portion of the instructions here for Identity Safe Data   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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This article explains how to disable the XFINITY WiFi Hotspots on your Comcast modem
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This article will explain what port forwarding is and how to use it on your in-home network. 
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We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.   WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT NEED to port forward, DON'T. This guide tells you how to and why you might need to port forward. The reader assumes any and all responsibility for any damage of, or intrusions into their network caused by port forwarding. What is Port Forwarding? Port forwarding is a mechanism used in IPv4 to allow a computer, smartphone, or other device (the SOURCE) outside your Comcast HSI connection to connect to a device on your LAN (the DESTINATION). A typical Comcast residential user network might look something like this: In this diagram, a Cable subscriber (you) has a webcam, NAS, or media server on the internal LAN behind his router/gateway. It is configured to listen on TCP port 8080, in this case. Other devices or game servers that you have may be configured to listen on a different (or many different) ports, but the principle is the same. Let's say that the subscriber (you) want to make that server available to a family member in a different location, so they can see your webcam, or look at pictures on your media server or NAS. In order to do that, your family member needs to be able to connect, often using a web browser, or a smartphone app. The problem is that your web server is on your LAN, protected by the firewall in your router, AND it has a private address, which cannot be used on the internet. The private subnets you will see most commonly are the 192.168.0.0 and 10.0.0.0 subnets. Subnetting is beyond the scope of this discussion, as most home routers are set up out-of-the-box to use one of these submets. Under normal circumstances, you will probably never have to change this. The problem lies in the fact that these subnets cannot be routed over the internet. Port Forwarding is intended to solve that problem.   As seen in the diagram, your home router (and you must have a router of some type to perform port forwarding) is provided with an address on the public internet by Comcast. Because of a shortage of IPv4 addresses, home routers use Network Address Translation (NAT) to allow you to connect a large number of devices to your router, and give them the ability to connect to other devices on the internet. This is done by assigning each requested connection from your LAN a TCP port, so the router can track the connection. The combination of the IP address and port number is called a socket. So, when you use your computer on your LAN to go to www.google.com, your computer (the source) sends a request using a random port (usually above port 1024) to the destination (www.google.com) on port 80 (the standard http port. Because of NAT, the Google server sees your source address as the WAN IP of your router. How, you may ask. is this related to Port Forwarding? Well, port forwarding is essentially the same process, but in reverse. Think of it as inbound NAT. You router has a public IP address, but by default, it doesn't listen on many ports. This is for security, so that someone on the internet cannot easily get on to your network. Now, you have a media server or an IP Camera that you want Granny to see, so you have to tell your router to listen on a port so that you can give Granny a link to it that she can put in her web browser (how she does that we will discuss later).   How do I set up Port Forwarding   First, you have to set up your router. There is an excellent website at http://portforward.com, which will walk you through the steps of how to forward ports on just about every known router, so I am not going to go into detail on any particular model. Suffice to say that when you set up port forwarding, you tell your router to listen on a particular port (in the case of the diagram, it is port 8080), and you also tell it where to send that traffic, when it sees it. In this case, the router is told to send all traffic it ses incoming on port 8080 to the internal device at 192.168.1.200. Below is an example of the screen for configuring a Custom port forwarding service on a Netgear WNDR3700. Other router screens will look different. This is just one example:   OK, so I have set it up...how does Granny get there... Granny has a computer with a web browser. Lets say you are letting her see your IP Camera. instead of port 80, your IP Camera is designed to listen on port 8080. Under normal circumstances, you would forward the same port externally as the device listens on, so you would set up your port forwarding to listen on the WAN interface on port 8080, and internally, send all port 8080 traffic to the IP address of your IP camera. Now, when Granny browses google.com, she just types inwww.google.com in her browser, and it goes there, right? That is because google.com is listening on a well-known port for http traffic (port 80), and browsers automatically know that you want to go to port 80. What they don't know is that your router is waiting to send traffic to your IP Camera on port 8080, so when you tell Granny how to get to your camera, if you are using any port other that 80, you MUST specify the port, and that you are using the http protocol. So, you would tell granny to put the following in her browser address bar: http://<yourWANIP>:8080   To find the WAN IP of your router, you can either look at the Status page in your router interface, or browse tohttp://whatismyip.com If you don't want to give her an IP address, you would need to use some type of Dynamic DNS service (not within the scope of this discussion) to translate your WAN IP into a hostname, but you still need to specify http and the port number, like this: http://myipcam.somedomain.org:2000 (the actual name will depend on your Dynamic DNS provider) What else can I do with Port Forwarding?   The principles are the same for pretty much any device or server that you want to make available to sources outside your home. You can port forward Windows Remote Desktop Protocol, so you can log into your PC from another device with an RDP client. You can run a web server (although publicly accessible webservers are technically against the Comcast AUP for residential connections), you can access your own media server from your smartphone, so you can listen to your music wherever you are...the possibilities are pretty much endless, BUT make sure that you secure the devices you are allowing access to with strong passwords. While many security experts frown upon the concept of 'Security by Obscurity' I personally don't see that it hurts to change the port you are using for some services, especially the more common ones...Any hacker knows that Windows Remote Desktop Protocol runs on port 3389, so instead of setting your port forwarding up to listen on port 3389 on the WAN IP, use a different port (above 1024 is recommended. The highest you can go is 65535). You can still tell the router to forward the traffic to port 3389, so you don't have to mess around with the registry settings for your RDP setup on your Windows machine. That is basic port forwarding in brief. If you have any questions, please post it in the forums in the Home Networking / Router / & WiFi Gateway Help board and we will try to help. Be aware that as of writing this (April 2013) there appear to be some issues with port forwarding on some of the Comcast supplied gateway devices. Unfortunately, there isn't much we can do to remedy those, if you have set up port forwarding properly. The suggested solution is to have the gateway placed in bridge mode, and buy your own router to do your port forwarding. Also there are some quirks to setting up port forwarding on the SBG6580 gateway. See this post for details: http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Port-Forwarding-for-an-IP-Camera/m-p/152957... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Learn about what a home network is and why you need one.
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This article provides detailed information about Comcast provided Wireless Gateways and their features. 
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This article explains what XFINITY On Demand is and how to use it
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