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Directions on how to initially install Norton Security Suite
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***Created by our Community Experts***     If you use Identity Safe, backup your Identity Safe data See Export instructions here  http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs ) Please Note:  During the uninstall of NSS, you should select the top option "I plan to reinstall a Norton Product in the future.  Please leave my settings behind."  The reason for the backup (Export/Import of ID Safe data) is a safety factor.     Follow the instructions found here:  http://constantguard.comcast.net/norton?cid=NET_33_601 to download and install a fresh copy of NSS.   Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update,if your Identity Safe data was not reinstalled, complete the Import portion of the instructions here for Identity Safe Data   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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***Created by our Community Experts***     **Note**:  These instructions should also be followed if changing from one Norton product to another. ie a paid/trial subscription from Norton to the Comcast version, or a version upgrade of NSS which is more than one upgrade old.   If you use Identity Safe, backup your Identity Safe data (See Export instructions here-   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs )   After it is uninstalled, run the Norton Remove and Reinstall Tool following the instructions here:  http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=partner&pvid=&docurl=20...   After running the Removal Tool, reboot, and download and install a fresh copy of NSS from here:  http://constantguard.comcast.net/norton?cid=NET_33_601   Once the installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on the left side of the main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update, complete the Import portion of the instructions here for Identity Safe Data here -   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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Help secure your devices, your personal information, and your family against online threats with easy-to-use Internet security tips. Print a copy for easy reference.   The risks are real, but the solution is clear   Install Norton™ Security Online Help shield your PC, Mac, and mobile devices from viruses and online threats with top-rated¹ security software and services from Norton.   Norton Security Online   is included at no additional cost with your Xfinity Internet service. Don’t be fooled by social engineering Social engineering is the art of manipulating people to performing actions or divulging confidential information. Before you let anybody in on sensitive details about you, make sure that you can verify their credibility. Be extra careful while clicking links and attachments in emails Phishing is a method used by Internet scammers who imitate real companies or individuals in email messages to entice people to share user names, passwords, account information or credit card numbers. Be wary before clicking on attachments and links because, even though the sending party might look legitimate, there is a possibility that they might not be. Strong passwords for accounts and devices When creating a password, use a combination of uppercase and lowercase letters, numbers, and symbols. The longer your passwords are, the harder they are to crack. Never use the same password for multiple accounts, especially for sensitive sites like social media, email or banking websites.   Learn more. Using multi-factor authentication Multi-factor authentication (MFA) is a best practice to help further protect yourself against hacks and social engineering. MFA works by requiring you to login with more than one set of credentials to authenticate your identity. Turn on MFA when a website or app offers it, especially for sensitive sites like social media, email or banking websites. Xfinity offers two-step verification to help protect online access to My Account, Xfinity web pages, and most apps. Learn more and   enroll today! Learn about security and privacy settings with social media Learn about security and privacy settings. Be careful when sharing personal information and never share sensitive or confidential information on social media. Never share your full birthdate, current address or location when you’ll be away from home for a long period of time. Handling sensitive files in emails While it’s important to have strong passwo rds on your devices and email accounts, you should take extra precaution to safeguard sensitive files you store or transfer. Sensitive information includes W2 forms, credit card numbers, bank account info, driver’s license numbers, social security numbers, insurance numbers, etc. Encrypt these types of files before sending to another person. Keep apps and operating systems updated Keep your devices’ operating system and apps updated to the latest version to ensure the latest security patches are installed. Take extra care to make sure Adobe Flash, Java and other utilities stay updated to prevent cyber attacks. If your device offers auto-update for apps, turn this feature on. Securing payment info and personal information when shopping When shopping online, submit payment information on websites with a URL that starts with https:// The "s" stands for secure. If you’re shopping on a mobile device, only submit payment information on trusted, well-known apps. Use caution when saving payment information in your web browser or mobile wallet. Talk with your family about protecting your online presence and cyberbullying For families that share devices or regularly interact online together, it’s important to have a conversation about internet safety. Review the tips above and have an open discussion with your family about   protecting your online presence   and educating them about the pitfalls of cyberbullying.   Trusted Security Partners Comcast partners with trusted national organizations who provide digital media awareness for children, education on how it affects them, and articles on how to promote safe online habits. www.commonsensemedia.org     Learn More     www.staysafeonline.org     www.controlwithcable.org     Learn more about Xfinity Internet Security Tips Learn more about Internet Security Education      ¹ Ratings and Performance:   AV-TEST, "Best Protection 2017 Award,"   March 2018,   AV-TEST, "Product Review and Certification Report,"   September-October 2017,   PassMark Software, "Consumer Security Products Performance Benchmarks   (Edition 1)," November 2017   
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 Help protect your computer with Norton Security Online. Xfinity is committed to keeping you and your family safe online. Available at no extra cost to Xfinity Internet customers, Norton Security Online helps protect your PC, Mac and mobile device from online threats.   Download Norton Security Online on your PC Downloading Norton's suite of software on your PC is a breeze. Just follow these steps: Have your   Xfinity username   and   password   ready. If you don't know your Xfinity username, you can find it using the   online Xfinity username recovery lookup tool. Forgot or lost your password? Reset it now with our   password reset tool. Uninstall any existing security software from your computer, including previous versions of Norton. Directly   download Norton Security Online. Enter your Xfinity username and password if prompted. Create or log in to your Norton account and then follow Norton's installation steps. Questions on installation?   View additional information on PC installation. Looking to install on a   Mac   or   mobile device? Install instructions for Mac and mobile are also available. Learn more about other Internet security products and services and take full advantage of security benefits on our   site.   Features If you're already a paying Norton subscriber and would like to switch to our complimentary subscription included with Xfinity Internet,   follow these steps. **Note**:   If you discontinue your Xfinity Internet subscription, your complimentary Norton Security Online license will also be discontinued. If you've never used the suite of Norton security software before, check out what it does: Helps secure multiple PCs, Macs, smartphones and tablets with a single subscription. Helps safeguard your private and financial information. Manages protection for your devices with an easy-to-use web portal. Remembers, helps secure and automatically enters your usernames and passwords. Alerts you about risky Android apps before you download them. Is easy to install and use.   Norton Security Online System Requirements **Note**:   Norton Security Online can be downloaded and activated on up to five devices.   Check out the latest system requirements.   Operating Systems Supported Windows Mac Mobile device   I have a Windows computer Operating Systems Microsoft Windows 10 (All versions except Windows 10 S) Microsoft Windows 8.1 or later (32-bit and 64-bit) Microsoft Windows 8 and Windows 8 Pro (32-bit and 64-bit) Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 or later Microsoft Windows Vista (32-bit and 64-bit) with Service Pack 1 or later (Note:   New features are no longer supported on Windows Vista operating systems) Microsoft Windows XP with Service Pack 3 (Note:   New features are no longer supported on Windows XP operating systems.)   Hardware Processor For Windows 10/8/7/Vista: 1 GHz For Windows XP: 300 MHz RAM For Windows 10: 2 GB (minimum of 512 MB RAM required for Recovery Tool) For Windows 8/7: 1 GB (32-bit) or 2 GB (64-bit) (minimum of 512 MB RAM required for Recovery Tool) For Windows Vista: 512 MB For Windows XP: 256 MB Hard disk space 300 MB of available hard disk space   Browser Support for Vulnerability Protection The following browsers are supported for Vulnerability Protection. Microsoft Internet Explorer 8.0 or higher (32-bit and 64-bit) 1,2 Mozilla Firefox (32-bit and 64-bit) 2 Google Chrome (32-bit and 64-bit) 2   Browser Support for Phishing Protection, Safe Search and Password Management The following browsers are supported for Phishing Protection, Safe Search, and Password Management. Microsoft Internet Explorer 8.0 or higher (32-bit and 64-bit) 1,2 Mozilla Firefox (32-bit and 64-bit) 2 Google Chrome (32-bit and 64-bit) 2 Microsoft Edge 3   Email Clients Norton Security supports email scanning on all POP3 compatible email clients. Support for Antispam The following email client is supported for Antispam: Microsoft Outlook 2003 and later 1  Some protection features are not available in Microsoft Internet Explorer 10.0 or later. 2  As made available by Symantec within your service period. 3  Norton Identity Safe support for Microsoft Edge browser is currently available in English only. I have a Mac Operating system updates contain critical security-related updates and it is a security best practice to always update to the latest version of the operating system. We encourage you to upgrade to the latest version of Mac OS X. Operating systems Norton Security for Mac OS X will only support the latest and two previous versions of the Mac OS X operating system. Hardware Mac computer with Intel Core 2 Duo, core i3, Core i5, core i7, or Xeon processor 2 GB of RAM 300 MB of available hard disk space Internet connection for LiveUpdate   Browsers Supported Safari 1,2 Mozilla Firefox 1,2 Google Chrome 1 1   As made available by Symantec within your service period. 2   Supports current and the most recent previous 32-bit major releases. I have a Mobile device To successfully install Norton Mobile Security, your device must meet the following minimum requirements: System requirements for Android Operating systems Android 4.0.3 or later Device requirements Android tablet or Phone with 15 MB storage space Browser Support for Web Protection ​Android standard Internet browser Google Chrome 18 for Android, or later Mozilla Firefox for Android 37.0.2 or later Opera 8.0 or later Samsung standard browser 1.0 or later Requires an active Internet connection for device registration and to use the web-based Anti-Theft features.   System requirements for iOS Operating systems iOS 8.0 or later   System requirements for Windows Norton Mobile Security is not compatible with Microsoft Windows 10 Mobile.   For more information about Norton Security Online, check the Norton website here: https://support.norton.com/sp/en/us/norton-security/current/info?abproduct=Norton+Security&abversion...   If you have any questions/comments, please let us know by starting a new thread.
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