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Your security is our priority. As an Xfinity Internet customer, you have access to Norton Security Online for free. This protects your computer from viruses, malware and other threats. It’s easy to install and will give you more peace of mind when you’re online.   How to Install on Your PC Computer Before you begin, you might have to  uninstall  any other security software. Having more than one can slow down your computer. Once you’ve checked this, you can get started. Go to the   Norton Security Online page   and click   Get Norton Security Online. Type in your Xfinity ID and password, if you're asked. Create a Norton account, then sign in. Choose whether you want to install it on this device or another one.   Start your installation. Click   Run.   Let the program run.   If Windows asks for permission, click   Yes.   Click   Agree & Install.   Complete the installation. Sign into your Norton account if asked. You're done! Norton Security Online is ready to go!   Installing Norton Security Online on a Mac Uninstall any existing security software from your Mac, including previous versions of Norton. Note:   For specific instructions, visit our   uninstallation page. Go to the   Norton Security Online   page and click   Get Norton Security Online. Enter your Xfinity ID and password if prompted. Norton install will follow. Create or log in to your Norton account. The Norton account lets you manage all of your Norton services and product keys from one location. Click to install locally or install on another device.   Begin local installation process. Open your Mac list of downloads and double-click the install file. Run the installer.   Mac's security warns you when downloading files from the Internet. Click   Open.   Click   Install.   You may be prompted to enter your Mac login information to allow changes.   Mac also requires permission for system extensions on the first install. Click   Open Security Preferences.   Click   Allow. Note:   This screen will only appear on the first installation. If you uninstall or reinstall, this box won't appear. You'll be prompted to   Restart.   Your product will launch after you restart your Mac. Note:   Your Norton product monitors the network activity of your Mac and manages the incoming and outgoing access attempts. The firewall settings contain the rules that specify the access settings for the applications, services, and ports in your Mac. Based on the firewall rules, your Norton product allows or blocks the incoming or outgoing connections that use a particular application, service, or port. By default, the firewall in Norton Security Online will override local firewall settings you may have already set up on your Mac. To revert this, you can visit the   Settings   section of Norton Security Online. For additional Norton firewall settings support for Mac, click  here  or contact  Norton .       Download and Install Norton Mobile Security on Your Mobile Device Norton Mobile Security is part of Norton Security Online, included at no additional charge with Xfinity Internet. Help keep your Android, iPhone and iPad safe with powerful mobile protection from Norton. Registration and Activation Download Norton Mobile Security from the   Norton Security Online page. Click   Get Norton Security Online   to get started. Log in to your Xfinity account with your username and password if prompted. The Norton download and install will follow. Create or log in to your Norton account. The Norton account lets you manage your Norton services and products from one location. Choose the option to   Install on Another Device   and email a download link to yourself if you are not on your mobile device. If you are on your mobile device, select   Install on this Device.   Selecting   Agree & Download   will route you to the appropriate app store. The same will occur if you click the link that you may have sent to yourself over email. Follow the device-specific steps below.   Android Devices Download Norton Mobile Security from Google Play. Click   Install. The app will download, and then click   Open. You will be prompted to agree to terms and conditions.   After successful installation, you will have access to the full range of Android features that Norton Mobile Security offers.   Apple Devices If you sent yourself the link to download, open the email. Click   Download Now   to begin the setup process. You will be directed to the Norton Setup page. Click   Download on the App Store.   Download Norton Security Online from the App Store. Click   Get   and then   Open.   You will be prompted to agree to terms and conditions.   Tap   Get Started.   Sign in with your Norton account credentials.   Installation is now complete! If you currently subscribe to a paid version of Norton Mobile Security and want to take advantage of Norton Mobile Security now included with Xfinity Internet,   follow these steps. For additional information on Norton Mobile Security,   visit our FAQs.       Additional Informaiton: https://www.xfinity.com/support/articles/norton-security-download-install-pc https://www.xfinity.com/support/articles/install-norton-internet-security-mac https://www.xfinity.com/support/articles/norton-mobile-security-install
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Directions on how to initially install Norton Security Suite
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***Created by our Community Experts***     If you use Identity Safe, backup your Identity Safe data See Export instructions here  http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs ) Please Note:  During the uninstall of NSS, you should select the top option "I plan to reinstall a Norton Product in the future.  Please leave my settings behind."  The reason for the backup (Export/Import of ID Safe data) is a safety factor.     Follow the instructions found here:  http://constantguard.comcast.net/norton?cid=NET_33_601 to download and install a fresh copy of NSS.   Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update,if your Identity Safe data was not reinstalled, complete the Import portion of the instructions here for Identity Safe Data   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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***Created by our Community Experts***     **Note**:  These instructions should also be followed if changing from one Norton product to another. ie a paid/trial subscription from Norton to the Comcast version, or a version upgrade of NSS which is more than one upgrade old.   If you use Identity Safe, backup your Identity Safe data (See Export instructions here-   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs )   After it is uninstalled, run the Norton Remove and Reinstall Tool following the instructions here:  http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=partner&pvid=&docurl=20...   After running the Removal Tool, reboot, and download and install a fresh copy of NSS from here:  http://constantguard.comcast.net/norton?cid=NET_33_601   Once the installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on the left side of the main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update, complete the Import portion of the instructions here for Identity Safe Data here -   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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Help secure your devices, your personal information, and your family against online threats with easy-to-use Internet security tips. Print a copy for easy reference.   The risks are real, but the solution is clear   Install Norton™ Security Online Help shield your PC, Mac, and mobile devices from viruses and online threats with top-rated¹ security software and services from Norton.   Norton Security Online   is included at no additional cost with your Xfinity Internet service. Don’t be fooled by social engineering Social engineering is the art of manipulating people to performing actions or divulging confidential information. Before you let anybody in on sensitive details about you, make sure that you can verify their credibility. Be extra careful while clicking links and attachments in emails Phishing is a method used by Internet scammers who imitate real companies or individuals in email messages to entice people to share user names, passwords, account information or credit card numbers. Be wary before clicking on attachments and links because, even though the sending party might look legitimate, there is a possibility that they might not be. Strong passwords for accounts and devices When creating a password, use a combination of uppercase and lowercase letters, numbers, and symbols. The longer your passwords are, the harder they are to crack. Never use the same password for multiple accounts, especially for sensitive sites like social media, email or banking websites.   Learn more. Using multi-factor authentication Multi-factor authentication (MFA) is a best practice to help further protect yourself against hacks and social engineering. MFA works by requiring you to login with more than one set of credentials to authenticate your identity. Turn on MFA when a website or app offers it, especially for sensitive sites like social media, email or banking websites. Xfinity offers two-step verification to help protect online access to My Account, Xfinity web pages, and most apps. Learn more and   enroll today! Learn about security and privacy settings with social media Learn about security and privacy settings. Be careful when sharing personal information and never share sensitive or confidential information on social media. Never share your full birthdate, current address or location when you’ll be away from home for a long period of time. Handling sensitive files in emails While it’s important to have strong passwo rds on your devices and email accounts, you should take extra precaution to safeguard sensitive files you store or transfer. Sensitive information includes W2 forms, credit card numbers, bank account info, driver’s license numbers, social security numbers, insurance numbers, etc. Encrypt these types of files before sending to another person. Keep apps and operating systems updated Keep your devices’ operating system and apps updated to the latest version to ensure the latest security patches are installed. Take extra care to make sure Adobe Flash, Java and other utilities stay updated to prevent cyber attacks. If your device offers auto-update for apps, turn this feature on. Securing payment info and personal information when shopping When shopping online, submit payment information on websites with a URL that starts with https:// The "s" stands for secure. If you’re shopping on a mobile device, only submit payment information on trusted, well-known apps. Use caution when saving payment information in your web browser or mobile wallet. Talk with your family about protecting your online presence and cyberbullying For families that share devices or regularly interact online together, it’s important to have a conversation about internet safety. Review the tips above and have an open discussion with your family about   protecting your online presence   and educating them about the pitfalls of cyberbullying.   Trusted Security Partners Comcast partners with trusted national organizations who provide digital media awareness for children, education on how it affects them, and articles on how to promote safe online habits. www.commonsensemedia.org     Learn More     www.staysafeonline.org     www.controlwithcable.org     Learn more about Xfinity Internet Security Tips Learn more about Internet Security Education      ¹ Ratings and Performance:   AV-TEST, "Best Protection 2017 Award,"   March 2018,   AV-TEST, "Product Review and Certification Report,"   September-October 2017,   PassMark Software, "Consumer Security Products Performance Benchmarks   (Edition 1)," November 2017   
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