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Please note:  These instructions should also be followed if changing from one Norton product to another. ie a paid/trial subscription from Norton to the Comcast version, or a version upgrade of NSS which is more than one upgrade old.   If you use Identity Safe, backup your Identity Safe data (See Export instructions here-   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs )   After it is uninstalled, run the Norton Remove and Reinstall Tool following the instructions here:  http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=partner&pvid=&docurl=20...   After running the Removal Tool, reboot and download and install a fresh copy of NSS from here:  http://constantguard.comcast.net/norton?cid=NET_33_601   Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update, complete the Import portion of the instructions here for Identity Safe Data here -   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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If you use Identity Safe, backup your Identity Safe data See Export instructions here  http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...     Uninstall NSS via normal removal procedures. (Add/Remove programs ) Please Note:  During the uninstall of NSS, you should select the top option "I plan to reinstall a Norton Product in the future.  Please leave my settings behind."  The reason for the backup (Export/Import of ID Safe data) is a safety factor.     Follow the instructions found here:  http://constantguard.comcast.net/norton?cid=NET_33_601 to download and install a fresh copy of NSS.   Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   After installation and update,if your Identity Safe data was not reinstalled, complete the Import portion of the instructions here for Identity Safe Data   http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
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  For those of you who have an anti-virus/security program/suite installed on your system, it is important to remove those programs prior to installing NSS.  It is recommended that the programs first be removed via Control Panel > Add/Remove Programs.  Once the program is removed, do a search for a Removal Tool for that program.  Many programs have removal tools available and insure a more thorough removal of the old program and a better chance of a clean install of NSS.   Here is a suggested link to assist with the removal: http://support.kaspersky.com/us/consumer/tools-utilities?_ga=1.54697835.1371605271.1460378651   Insure your Windows Firewall is turned on.   Turn off all your remaining anti-malware tools (except Windows Firewall) and reboot.   The Norton Security Suite,is available only for Comcast High Speed Internet customers.  You can go to the “Get Comcast Norton”  page   http://constantguard.comcast.net/norton?cid=NET_33_601 and confirm each of the prerequisites listed there and the minimum system requirements on subsequent pages. You may be required to logon with a Comcast.net Identifier that you use for Comcast Email or for this Forum before you download.   Please follow the instructions for installation and view the video for more clarification.   Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.   If any problems/questions feel free to start a new thread on the Anti-Virus Software & Internet Security Board and we'll provide assistance.
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