Xfinity Internet customers can receive a special discount on LifeLock memberships. Xfinity Internet customers can sign up for a membership to LifeLock at a special discounted price through internetsecurity.xfinity.com
Frequently Asked Questions:
What is identity theft? Identity theft can impact more than just your credit cards. Identity theft occurs when your personal information is stolen in order to take over or open new accounts, file fake tax returns, rent or buy properties or do other criminal activities in your name - for their gain and your loss. What is LifeLock? LifeLock is a leading provider of comprehensive identity theft protection. How does LifeLock work? LifeLock helps protect your identity with three layers of protection:
Detect & Alert - LifeLock helps detect a wide range of threats and will alert you by phone 2 , email and text if they find potentially suspicious activity. 1
Restore - If you become a victim of identity theft while you're a LifeLock member, LifeLock's dedicated Identity Restoration Specialist will work with you from start to finish to help fix the issue.
Reimburse - If you're a victim of identity theft, LifeLock helps protect you with their Million Dollar Protection™ Package 3 , including reimbursement for stolen funds - based on the limits of your plan.
What is the advantage of signing up for LifeLock through Xfinity? Xfinity Internet customers can receive a special discount on a LifeLock membership. Visit internetsecurity.xfinity.com to learn more about LifeLock and take advantage of the special discount. Why should I choose LifeLock? Obviously, no one can prevent identity theft or monitor all transactions at every business, but LifeLock has been providing identity protection services since 2005. They use unique data and patented technology to provide identity threat detection, identity alerts 1 and restoration services. Doesn't my bank already protect my accounts? Keep in mind that identity theft can be more than your existing accounts. Identity theft is when your personal information is stolen and used to commit crimes, file fake tax returns, get medical procedures, open new accounts, buy or rent properties and more in your name. If you are a victim of identity theft while a LifeLock member, you'll have an Identity Restoration Specialist on your side. I'm an existing LifeLock member and Xfinity Internet customer. How can I take advantage of the special LifeLock discount for Xfinity Internet customers? If you’re an existing LifeLock member and an Xfinity Internet customer, you can call 1-855-993-1862 and request that the promo code XFINITYXFR be added to your LifeLock account. LifeLock Disclaimers: No one can prevent all identity theft.
LifeLock does not monitor all transactions at all businesses.
Phone alerts made during normal local business hours.
Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.
Please note that Comcast does not provide support for LifeLock services. If you have questions, need assistance or have to make a change regarding your LifeLock membership, please call LifeLock Customer Support at 1-855-993-1862 or visit lifelock.com .
***Created by our Community Experts***
If you use Identity Safe, backup your Identity Safe data See Export instructions here http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
Uninstall NSS via normal removal procedures. (Add/Remove programs )
Please Note: During the uninstall of NSS, you should select the top option "I plan to reinstall a Norton Product in the future. Please leave my settings behind." The reason for the backup (Export/Import of ID Safe data) is a safety factor.
Follow the instructions found here: http://constantguard.comcast.net/norton?cid=NET_33_601 to download and install a fresh copy of NSS.
Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time. Your installation should now be up to date definition wise and ready for use.
After installation and update,if your Identity Safe data was not reinstalled, complete the Import portion of the instructions here for Identity Safe Data http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
***Created by our Community Experts***
**Note**: These instructions should also be followed if changing from one Norton product to another. ie a paid/trial subscription from Norton to the Comcast version, or a version upgrade of NSS which is more than one upgrade old.
If you use Identity Safe, backup your Identity Safe data (See Export instructions here- http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
Uninstall NSS via normal removal procedures. (Add/Remove programs )
After it is uninstalled, run the Norton Remove and Reinstall Tool following the instructions here:
After running the Removal Tool, reboot, and download and install a fresh copy of NSS from here:
Once the installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on the left side of the main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time. Your installation should now be up to date definition wise and ready for use.
After installation and update, complete the Import portion of the instructions here for Identity Safe Data here - http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
Help secure your devices, your personal information, and your family against online threats with easy-to-use Internet security tips. Print a copy for easy reference.
The risks are real, but the solution is clear
Install Norton™ Security Online
Help shield your PC, Mac, and mobile devices from viruses and online threats with top-rated¹ security software and services from Norton. Norton Security Online is included at no additional cost with your Xfinity Internet service.
Don’t be fooled by social engineering
Social engineering is the art of manipulating people to performing actions or divulging confidential information. Before you let anybody in on sensitive details about you, make sure that you can verify their credibility.
Be extra careful while clicking links and attachments in emails
Phishing is a method used by Internet scammers who imitate real companies or individuals in email messages to entice people to share user names, passwords, account information or credit card numbers. Be wary before clicking on attachments and links because, even though the sending party might look legitimate, there is a possibility that they might not be.
Strong passwords for accounts and devices
When creating a password, use a combination of uppercase and lowercase letters, numbers, and symbols. The longer your passwords are, the harder they are to crack. Never use the same password for multiple accounts, especially for sensitive sites like social media, email or banking websites. Learn more.
Using multi-factor authentication
Multi-factor authentication (MFA) is a best practice to help further protect yourself against hacks and social engineering. MFA works by requiring you to login with more than one set of credentials to authenticate your identity. Turn on MFA when a website or app offers it, especially for sensitive sites like social media, email or banking websites. Xfinity offers two-step verification to help protect online access to My Account, Xfinity web pages, and most apps. Learn more and enroll today!
Learn about security and privacy settings with social media
Learn about security and privacy settings. Be careful when sharing personal information and never share sensitive or confidential information on social media. Never share your full birthdate, current address or location when you’ll be away from home for a long period of time.
Handling sensitive files in emails
While it’s important to have strong passwo rds on your devices and email accounts, you should take extra precaution to safeguard sensitive files you store or transfer. Sensitive information includes W2 forms, credit card numbers, bank account info, driver’s license numbers, social security numbers, insurance numbers, etc. Encrypt these types of files before sending to another person.
Keep apps and operating systems updated
Keep your devices’ operating system and apps updated to the latest version to ensure the latest security patches are installed. Take extra care to make sure Adobe Flash, Java and other utilities stay updated to prevent cyber attacks. If your device offers auto-update for apps, turn this feature on.
Securing payment info and personal information when shopping
When shopping online, submit payment information on websites with a URL that starts with https:// The "s" stands for secure. If you’re shopping on a mobile device, only submit payment information on trusted, well-known apps. Use caution when saving payment information in your web browser or mobile wallet.
Talk with your family about protecting your online presence and cyberbullying
For families that share devices or regularly interact online together, it’s important to have a conversation about internet safety. Review the tips above and have an open discussion with your family about protecting your online presence and educating them about the pitfalls of cyberbullying.
Trusted Security Partners
Comcast partners with trusted national organizations who provide digital media awareness for children, education on how it affects them, and articles on how to promote safe online habits.
Learn more about Xfinity Internet Security Tips
Learn more about Internet Security Education
¹ Ratings and Performance: AV-TEST, "Best Protection 2017 Award," March 2018, AV-TEST, "Product Review and Certification Report," September-October 2017, PassMark Software, "Consumer Security Products Performance Benchmarks (Edition 1)," November 2017