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This article explains what Xfinity Home - Secure is and how it works.
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Learn how to replace the batteries in your XFINITY Home devices.
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Your installed XFINITY Home devices come pre-installed with batteries, and over time, those batteries will begin to expire. When this happens, you will receive notifications through your Touchscreen, XFINITY Home subscriber portal, and your XFINITY Home Mobile app. It is important to replace your battery within two weeks of receiving the notification. The system will continue to function properly, but if the battery dies completely, the associated device will lose all functionality:   Any rules associated with the device will not trigger If the device is a door/window or motion sensor, it will not sound alarm if it is tripped while the system is in “Arm” state. In order to arm the system while a device is in complete failure, users must bypass the zone.   What You'll Need XFINITY Home Access to your XFINITY Home devices Access to the XFINITY Home app for mobile devices, Subscriber Portal or Touchscreen Controller Small flathead screwdriver Small Phillips-head screwdriver Replacement batteries (see devices below for battery types and number of batteries required) Two-sided tape (for certain Wireless Keypads and Sensors)       Click   here   for easy-to-follow instructions that will help you replace your batteries for all our XFINITY Home devices.
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Effective January 9th 2016, XFINITY Home will deploy a new user interface in all regions to the following devices: Existing TCA203 Touchscreen Controllers over the course of the next two months All newly-installed TCA203 and XH1-TC Touchscreen Controllers The new user interface has a number of key features, including: A single app experience (no launch required to view or interact with devices) Improved alert and trouble help messaging More intuitive arming error messaging Improved screensaver experience Integrated weather experience (instead of a separate weather app) Guided walkthrough Persistent unresolved trouble list There are a number of other changes from the old Touchscreen Controller user interface, including: Some apps have been removed, including Sports, Help, Sudoku, Weather, Clock, Word of the Day, News and Calculator. Fire Panic and Medical Panic have both been removed, but Police Panic remains. In case of fire or medical emergency, it is better to dial 911 directly, as they can Geolocate, respond real-time and assist with active events.   For additional information about this change see here: https://customer.xfinity.com/help-and-support/home-security/touchscreen-getting-started-unified/
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Did you know you can now restart your XFINITY Home touchscreen right from your smartphone? It's easy do to - all you need is to make sure you have the latest version of the XFINITY My Account app, version 1.15!   This feature can be used if your touchscreen should ever become slow or unresponsive. In just a few taps, you can restart your touchscreen and get back to enjoying the safety and security XH provides.   The My Account app is available for both   iOS and   Android   today.
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False Alarm Prevention Tips REMEMBER: Arm   AWAY   activates the motion detector. Keep areas around motion detectors clear. Keep large pets, fans, heaters, plants, curtains and seasonal decorations away from Motion Detectors. Change batteries in Sensors and Detectors as soon as you get a low battery alert. SAVE THIS NUMBER AS “ALARM COMPANY” IN YOUR CONTACTS 1-800-633-2677 It's important to save the Central Monitoring Station's phone number to each of the phones that are listed on your account to help you quickly identify and answer any Monitoring Station calls. Please keep in mind that this number should not be dialed for support with your security system. If you need technical assistance, please call 1-800-COMCAST. Manage Call to Verify Contacts The call to verify contacts will be called in an alarm event. It is important to know that Central Station is calling (save Alarm Company as a contact). It also important for each family member all CTV contacts know the Central Station Passcode. http://customer.xfinity.com/help-and-support/home-security/manage-emergency-dispatch-contacts/ Setting your Central Station Passcode In the event of an alarm, expect a call from the Central Monitoring Station. Provide your passcode so they know it's a false alarm. Choose a passcode that's easy for you to remember, and easy for the Central Monitoring Station to understand. Also, make sure everyone in your family knows the passcode. http://customer.xfinity.com/help-and-support/home-security/secure-setting-passcode/
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  Customers can now download an Xfinity Home National Alarm Certificate.  To do this simply log into your Xfinity.net account & go to My Account > My Services > Xfinity Home > Xfinity Home National Alarm Certificate.   Alternatively, you can go directly to   https://customer.xfinity.com/MyServices/XHS & select Xfinity Home National Alarm Certificate.
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Pair and Install a Camera Did You Know?   The XFINITY Home app for mobile devices includes an easy-to-use wizard that will walk you through   pairing and installing an xCAM Camera. What You'll Need XFINITY Home - Secure The complete kit for the Camera you want to install Access to your security router or gateway device Access to your Touchscreen Controller Your Master Keypad Code Difficulty Medium   Pairing and Installing a Camera The XFINITY Home - Secure Touchscreen Controller provides guided steps to help you pair and install a Camera. The process involves four main steps: Prepare and Test Your System Assemble and Connect Your Camera Pair Your Camera Install Your Camera Did You Know?   You can only pair one Camera at a time. You'll need to repeat this process for each Camera you want to pair. Prepare and Test Your System Make sure your router and Touchscreen Controller are both connected to your in-home network. If you've lost network connectivity, see how to   reset your Touchscreen Controller. What does your Touchscreen Controller look like? If your   Home   screen looks like the one below, tap the   More   icon (three dots at the upper right) to open the   More   menu, and then tap   Settings. Continue with step 3.   If your   Home   screen looks like the one below, tap   Settings. Continue with step 3.   Enter your Master Keypad Code. On the   Categories   screen, tap   Home Devices.   On the   Home Devices   screen, tap   Cameras.   On the   Cameras   screen, tap   Add a Camera.   If this is the first time you're adding a Camera, tap   Next   to run a network test. Tap   Skip   to continue without running the test.   When the network test is finished, tap   Next.   On the   Hardware Setup   screen,   do not   tap   Next. It's time to   assemble your Camera.   How To Pair and Install Your XFINITY Home (Secure) Indoor Camera       Assemble and Connect Your Camera Camera assembly steps are slightly different depending on the Camera model. Assemble and Connect Your xCAM Assemble and Connect Other Camera Models   Assemble and Connect Your xCAM Review the Camera kit to make sure you have all the necessary parts.   Connect the gray Y-cable (splitter cable) to the XW3 unit (WiFi/power adapter) and the yellow cable to your gateway device (port 4 only) or the WNR 1000 security router (all ports are active).   Plug the Ethernet cable attached to the Camera into the   CAMERA   port of the Y-cable. Plug the XW3 WiFi/power adapter into a power outlet that is not controlled by a light switch. Wait for the Camera to power up, which can take up to three minutes. When the light on the front of the Camera is blinking blue, your Camera is ready for pairing.   Assemble and Connect Other Camera Models Review the Camera kit to make sure you have all of the parts, including an optional antenna if your Camera comes with one.   If your Camera has a stand, attach it to the back of the Camera.   If your Camera has an antenna, attach it. If your kit has a splitter cable, attach one end of the Ethernet cable to the Camera, and attach the other end to the splitter cable labeled   Camera. If your kit does not have a splitter cable, attach one end of the Ethernet cable to the Camera.   If your kit has a splitter cable, connect the splitter cable to an available port on the back of your WNR 1000 security router (all ports are active) or gateway device (port 4). Connect the splitter cable's power adapter to the Camera's black power cable. If your kit does not have a splitter cable, connect the other end of the Ethernet cable to an available port on the back of your WNR 1000 security router or gateway device. Connect the Camera's black power cable to the power port on the back of the Camera.   Plug the Camera's power adapter into a power outlet that is not controlled by a light switch. Wait for the Camera to power up, which can take up to three minutes. When the light(s) on the front of the Camera stop blinking and remain solid, your Camera is   ready for pairing.   Pair Your Camera Once you've assembled and connected your Camera, you can return to your Touchscreen Controller, and pick up where you left off in the   Prepare and Test Your System   section. If you haven't prepared your system yet,   go back to that step, and do so now. On the   Hardware Setup   screen, tap   Next.   When the system locates the Camera, tap   Accept.   The system pairs the Camera and checks for firmware updates, which can take up to 20 minutes. Having Problems?   If your Camera won't pair with your Touchscreen Controller, see   Camera troubleshooting steps. When the system has finished pairing the Camera, tap   Next.   On the   Edit New Camera   screen, name the Camera's intended location, such as "Front Door Camera."   Tap the   Video Quality   field, and then close your desired video quality setting (High, Medium or Low). Did You Know?   Choosing a lower video quality setting will reduce the amount of bandwidth consumed when viewing live video. However, it may also impact the quality of video you see.   Tap   Next. Congratulations! You've paired your Camera. Now it's time to   install it.   Install Your Camera Once you have successfully paired your Camera, you're ready to install it. Install Your xCAM Install Other Camera Models   Install Your xCAM Disconnect your Camera from the router or gateway device. Unplug the Y-cable from the Ethernet cable, the security router or gateway device, and the power cord. The Y-cable isn't used during normal Camera operation, but keep the cable in case you ever need to reset and re-pair the Camera. Connect the Camera Ethernet cable to the LAN port of the XW3 unit (WiFi/power adapter).   Install Other Camera Models If your Camera has a splitter cable: Disconnect your Camera from the router or gateway device. Disconnect the splitter cable from the Ethernet cable, the security router or gateway device, and the black power cord. The splitter cable isn't used during normal Camera operation, but keep the cable in case you ever need to reset and re-pair the Camera.   If you're installing the Camera outdoors, remove the Ethernet cable from the Camera, slide the weather seal over the end of the cable, and reattach the cable to the Camera. Slide the weather seal down so it's tight against the Camera back.   One end of the Ethernet cable should still be connected to the Camera. Connect the other end of the Ethernet cable to the black adapter cable. Then, connect the adapter cable to the Camera power cord.   If your Camera doesn't have a splitter cable: Disconnect your Camera from the router or gateway device. If you're installing the Camera outdoors, remove the power cord from the Camera and connect it to one end of the power cable extender. Slide the weather seal over the other end of the extender and attach the extender to the Camera. Slide the weather seal down so it's tight against the Camera back. Remove the Ethernet cable from the Camera and the security router or gateway device. Take the Camera to the location where you want to install it. Plug the power cord into a power outlet that is not controlled by a light switch.   Wait for the Camera to power up, which can take up to three minutes. When the light(s) on the front of the Camera stop blinking and remain solid, return to the Touchscreen Controller. On the   Camera Wi-Fi Connection Test   screen, tap   Verify Camera.   When the system has located the Camera, tap   Next.   Verify that the image from the Camera appears on the Touchscreen Controller.   Place the Camera on a flat surface or mount it to a wall using the provided screws and anchors. If you're mounting your Camera outside,   learn about some useful tips. After placing or mounting the Camera, adjust its angle to your desired view. When you're finished, tap   Next   on the   Adjust Camera   screen. Congratulations! You have successfully paired and installed your Camera. You can now view live video from the Camera from the   Touchscreen Controller. Did You Know?   Live Video Monitoring lets you   create rules to automatically take pictures and video clips. You can access your saved pictures and videos in your   Subscriber Portal, the   XFINITY Home app for mobile devices, and the   XFINITY Home app for XFINITY X1. 24/7 Video Recording continuously records video, bookmarks video clips when your Camera detects motion, and lets you view and create custom video clips from any video recorded in the last 10 days. To learn more about Live Video Monitoring and 24/7 Video Recording, call 1-800-XFINITY.
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