I've been on a long run around with Comcast. We have an answering machine that we use, never used the voice mail. A few weeks ago when people tried to leave a message it said, Your call can't go through, your voice box is full. I called and explained the situation to customer service, he said he would fix it. Two weeks later the answering machine still doesn't work but the voice mail message comes on, even though they say it's not enabled. All I want to do is have my answering machine back working and get the stupid voice mail icon and message off my phone. It should not be this hard to fix
Have you had any luck with this? I realized recently this is happening to me too. I was wondering why our answering machine wasn't picking. So called my own number I got "mailbox number you're trying to reach is not in service, goodbye!" and the call was disconnected before my answering machine could even pick up.
I wonder if this is a sneaky way for comcast to force voice customers to spend the extra money for their voice mail service?
Thanks comcast for answering our questions. Why even bother setting up this forum? We could win the war on drugs by making them available only through comcast customer service.
I spend an hour a day rebooting my router when it fails. I spend hours on hold only to be disconnected. Bill get higher while service declines.
My house phone started doing the same thing. I can't find anyway to disable it, but I think I found a way to trick it. I've set my physical answering machine to answer after 4 rings and the Xfinity voicemail to pickup after the max (9) rings. That way, my answering machine gets to record caller before it ever reaches Xfinity voicemail.
Thanks, I didn't even think of trying this! My answering machine was set to answer after 6 rings. I changed it to 4 and now my answering machine picks up!